At a Glance
- Tasks: Lead and coordinate support technicians for efficient fleet operations and fault resolution.
- Company: Join Alstom, a leader in greener and smarter mobility solutions.
- Benefits: Competitive salary of circa £71,000 plus benefits.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on transport networks and enhance customer satisfaction.
- Qualifications: Experience in fleet management and strong leadership skills required.
The predicted salary is between 60000 - 76000 € per year.
Join to apply for the Fleet Control Manager role at Alstom. Job ID: 496993 Location: Romford Appointment Basis: Permanent Apply by: 26 Nov Salary + Benefits: Circa £71,000
At Alstom, we understand transport networks and what moves people. From high‑speed trains, metros, monorails and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your future role:
As Fleet Control Manager, you will be responsible for leading and coordinating in‑service support technicians to ensure the safe, reliable and efficient operation of our rolling stock. Your role will focus on managing day‑to‑day technical support, overseeing fault resolution and ensuring timely corrective actions to minimise downtime. You will allocate resources effectively, monitor service quality and act as the primary point of contact for operational issues, ensuring high standards of fleet performance and customer satisfaction.
We’ll look to you for:
- Lead and direct the Fleet Control Teams ensuring continuous improvement and delivery of Alstom fleets to the agreed train service provision contract.
- Coach and mentor In Service Support Technicians and Technical Fleet Engineers to ensure critical decision making follows a logical path reducing or eliminating where possible service risk.
- Customer and stakeholder management with TOC’s and with TFL, supporting network change with reference to production planning.
- Responsible for Alstom’s Romford control centre team ensuring real‑time customer support, and all preventative and corrective maintenance is efficiently managed.
- Develop standardised ways of working within the control centres, ensuring delivery of the required targets.
- Interface with relevant customers ensuring delivery of their requirements without impacting on Alstom’s contractual Maintenance responsibilities.
- Promote continuous improvement ways of working within the fleet team’s, ensuring robust processes are in place.
- Identify and manage risk across the service, including those risks, which arise from the activities, which are the responsibility of our industry partners.
- Ensure fleet control teams utilise existing business tools to determine the appropriate corrective actions following an event.
- Work closely with Customers and internal support functions to develop fleet enhancements to improve fleet performance and maintainability.
- Support (through train provision) to the ongoing reliability programme.
- Manage customer affecting failures through effective communication (Traincrew, TcPs and TcCs etc.), in order to minimise any potential impact.
Fleet Control Manager employer: Alstom
At Alstom, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Romford where innovation meets sustainability. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that our Fleet Control Manager can thrive while contributing to greener mobility solutions. With competitive salaries and a strong focus on teamwork and continuous improvement, Alstom is the ideal place for those seeking a meaningful career in the transport industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Control Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Alstom employees on LinkedIn. You never know who might give you a heads-up about the Fleet Control Manager role or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by understanding Alstom's values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for greener and smarter mobility and how you can contribute to their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and problem-solving. We want to see how you handle real-time issues and ensure fleet performance, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the Fleet Control Manager position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Fleet Control Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Control Manager role. Highlight your experience in managing teams and technical support, as well as any relevant achievements that showcase your ability to improve fleet performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with Alstom's mission of greener mobility. Don’t forget to mention your experience with customer and stakeholder management!
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to manage risks and resolve operational issues. Share specific examples where you’ve successfully led teams through challenges, ensuring minimal downtime and high service quality.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Alstom
✨Know Your Fleet Inside Out
Before the interview, dive deep into Alstom's fleet operations and their specific rolling stock. Familiarise yourself with their maintenance processes, fault resolution strategies, and how they ensure customer satisfaction. This knowledge will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Fleet Control Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Think about times when you coached or mentored others, and be ready to discuss how you can apply those experiences at Alstom.
✨Understand Stakeholder Management
Get a grip on how Alstom interacts with its stakeholders, including TOCs and TFL. Be prepared to discuss your experience in managing relationships and how you would handle operational issues while ensuring that all parties are satisfied. This will demonstrate your ability to navigate complex environments.
✨Emphasise Continuous Improvement
Alstom values continuous improvement, so think about how you've implemented process enhancements in previous roles. Prepare to share specific examples of how you've identified risks and developed solutions that improved service delivery. This will align perfectly with what they're looking for in a candidate.
