Fleet Control Manager in City of London

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

As Fleet Control Manager, you will be responsible for leading and coordinating in-service support technicians to ensure the safe, reliable, and efficient operation of our rolling stock. Your role will focus on managing day‑to‑day technical support, overseeing fault resolution, and ensuring timely corrective actions to minimise downtime. You will allocate resources effectively, monitor service quality, and act as the primary point of contact for operational issues, ensuring high standards of fleet performance and customer satisfaction.

Responsibilities

• Lead and direct the Fleet Control Teams ensuring continuous improvement and delivery of Alstom fleets to the agreed train service provision contract.
• Coach and mentor In Service Support Technicians and Technical Fleet Engineers to ensure critical decision making follows a logical path reducing or eliminating where possible service risk.
• Customer and stakeholder management with TOC’s and with TFL, supporting network change with reference to production planning.
• Responsible for Alstom’s Romford control centre team ensuring real‑time customer support, and all preventative and corrective maintenance is efficiently managed.
• Develop standardised ways of working within the control centres, ensuring delivery of the required targets.
• Interface with relevant customers ensuring delivery of their requirements without impacting on Alstom’s contractual Maintenance responsibilities.
• Promote continuous improvement ways of working within the fleet team’s, ensuring robust processes are in place.
• Identify and manage risk across the service, including those risks, which arise from the activities, which are the responsibility of our industry partners.
• Ensure fleet control teams utilise existing business tools to determine the appropriate corrective actions following an event.
• Work closely with Customers and internal support functions to develop fleet enhancements to improve fleet performance and maintainability.
• Support (through train provision) to the ongoing reliability programme.
• Manage customer affecting failures through effective communication (Traincrew, TcPs and TcCs etc.), in order to minimise any potential impact.
• Lead the daily, weekly & monthly SQDC and visual management processes within the operational control centres.
• Presenting Key deliverables and KPI’s to the internal Alstom control and the Customers Fleet Management Teams.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Practical experience and a sound knowledge of mechanical, electrical and electronic engineering aspects of modern Electric and Diesel Multiple Units.
• Management experience in a Fleet Control environment.
• Experience and expertise of Train Maintenance planning.
• Good verbal and written communication skills.
• IT skills – competent user of Personal Computer, including Rail_Sys, MS office packages, e‑mail and intranet.
• Self‑motivated with a desire to learn.
• Able to work independently.
• A strong team player, with effective interpersonal skills.

Things you’ll enjoy

Join us on a life‑long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Enjoy stability, challenges and a long‑term career free from boring daily routines. Collaborate with transverse teams and helpful colleagues. Contribute to innovative projects. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award‑winning learning. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). Up to 52 weeks full maternity and adoption pay. 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday. A wide range of flexible benefits that you can tailor to suit your lifestyle.

Equal opportunity statement

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a ‘Disability Confident’ employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.