At a Glance
- Tasks: Manage customer accounts and ensure timely order fulfilment at our Widnes site.
- Company: Join Alstom, a leader in greener and smarter mobility solutions.
- Benefits: Enjoy a competitive salary, pension, healthcare, and flexible benefits.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Be part of innovative projects that connect cities and reduce carbon footprints.
- Qualifications: Customer service experience and proficiency in Microsoft Office and SAP required.
The predicted salary is between 34000 - 34000 £ per year.
Location: Widnes, GB
Company: Alstom
Appointment Basis: 12 Month FTC
Apply by: 5/6/26
Salary & Benefits: £34,000 + Benefits Include: Pension, Contributed Healthcare, Life Assurance
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.
Purpose of Role: This role is responsible for managing customer accounts and order fulfilment at the Widnes site. Reporting to the Customer Services Manager, the Customer Service Officer ensures that all customer orders are processed accurately and delivered on time. This includes handling order blockages, preparing quotations, coordinating between departments and suppliers, resolving first-level issues, and driving continuous improvement in service and operational performance, all whilst maintaining compliance with internal procedures and ensuring a high level of customer satisfaction.
What are my responsibilities?
- Review due and late orders daily, investigate root causes, and escalate where necessary in line with service level agreements (SLAs).
- Monitor and resolve blocked order lines, including analysis of the COST7# report and blocked Purchase Requisitions (PREQs), aiming for resolution within two weeks.
- Prepare customer quotations in accordance with company procedures and cross-functional input, ensuring alignment with commercial and compliance standards.
- Perform monthly reconciliations with customers unless alternative arrangements are agreed.
- Conduct daily reviews of PREQs for consumables and repairs to ensure timely material availability.
- Lead first-level resolution for aged debt and payment queries.
- Manage first-level resolution of Non-Conformance Reports (NCRs).
- Obtain Requests for Quotation (RfQs) and commercial offers from suppliers.
- Undertake pricing within your delegated authority.
- Support wider team activities and cover ad hoc duties when needed.
- Act as liaison between the customer, shared services in Cluj, procurement, warehouse, and suppliers.
- Provide regular and ad hoc reports to support order visibility and performance tracking.
- Continuously improve order processing workflows by identifying and implementing efficiency gains.
- Review the live stock position daily using the SAP MB51 transaction to manage urgent deliveries and pull-forward opportunities.
- Assist in preparing responses to Pre-Qualification Questionnaires (PQQs).
- Support the tendering process by coordinating and recording progress from “Win/No-Go” through approval to final submission, using company standard processes and tools.
What do I need to qualify for this job?
- Experience in a customer service or order management role, or relevant transferable skills.
- Proficiency in Microsoft Office applications and SAP.
- High degree of customer focus and awareness.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and meet tight deadlines.
- Strong attention to detail, with high standards of numeracy and literacy.
- Experience managing small-scale projects or workstreams.
- Ability to influence and persuade others to drive resolution.
- Understanding of Alstom systems, workflows, and functional interfaces.
- Familiarity with key reports and tools such as MB51, COST7#, and PREQ management.
- Experience supporting commercial or tendering processes.
- Exposure to working across cross-functional and geographically dispersed teams.
You’ll also:
- Enjoy stability, challenges and a long-term career free from boring daily routines.
- Collaborate with transverse teams and helpful colleagues.
- Contribute to innovative projects.
- Steer your career in whatever direction you choose across functions and countries.
- Benefit from our investment in your development, through award-winning learning.
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
- Up to 52 weeks full maternity and adoption pay.
- 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday.
- Option to enjoy a brand new electric or hybrid vehicle with our salary sacrifice scheme.
- A wide range of flexible benefits that you can tailor to suit your lifestyle.
Important to note: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Customer Service Officer in Widnes employer: ALSTOM Gruppe
At Alstom, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Widnes location provides employees with stability and opportunities for growth, supported by comprehensive benefits including a competitive salary, generous leave policies, and tailored flexible benefits. Join us to be part of a team that values your contributions and invests in your development while working towards greener and smarter mobility solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Widnes
✨Tip Number 1
Get to know the company inside out! Research Alstom's values, projects, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Officer, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Alstom family.
We think you need these skills to ace Customer Service Officer in Widnes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service or order management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Skills:Mention your proficiency in Microsoft Office and SAP, as these are key tools for the job. If you’ve got experience with reports like MB51 or COST7#, make sure to include that too. We love seeing candidates who know their stuff!
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so a well-structured application will definitely catch our eye!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at ALSTOM Gruppe
✨Know Your Stuff
Before the interview, make sure you understand Alstom's operations and the role of a Customer Service Officer. Familiarise yourself with key reports like MB51 and COST7#, as well as the order management process. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
As a Customer Service Officer, you'll need to communicate effectively with various teams and customers. Prepare examples of how you've successfully resolved customer issues or improved processes in previous roles. This will demonstrate your ability to maintain high customer satisfaction and work collaboratively.
✨Be Ready for Problem-Solving
Expect questions about how you would handle specific challenges, such as blocked orders or payment queries. Think of scenarios where you've had to analyse problems and implement solutions. Highlight your attention to detail and ability to remain calm under pressure, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
