Shift Manager (Reliability) in London

Location: Wimbledon (Onsite role)

Appointment Basis: Permanent

Salary: £64K - £67K + Benefits (Dependent on Experience)

Closing Date: 15th May 2026

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.

Your future role:

Take on a new challenge and help shape the future of rolling stock reliability at Alstom. You’ll report to the Depot Operations Manager and play a vital role in ensuring the safe and successful delivery of contractual commitments, meeting service targets, and providing reliable trains to our customers. You’ll collaborate across Operations, Engineering, Supply Chain, and other support functions to optimise processes, improve reliability, and manage resources effectively across multiple sites.

We’ll look to you to:

• Minimise depot‑operating costs and maximise efficiencies through effective resource planning and control of production overtime.
• Ensure FRACAS (Failure Reporting, Analysis, and Corrective Action System) processes are followed and adhered to.
• Lead advanced repairs on Class 701 trains and provide expert advice on Aventra units.
• Make timely, safe, and accurate decisions to maintain high safety standards while achieving availability targets.
• Monitor and control reliability on a shift‑by‑shift basis, ensuring accountability and clear handovers.
• Identify staffing requirements for budgeted workload, ensuring flexibility and productivity.
• Manage organisational change to optimise working practices and maintain a productive workforce.
• Ensure all production meets safety and quality requirements of internal standards and customer specifications.
• Monitor working practices and environment to ensure compliance with statutory requirements.
• Identify training and resource needs to facilitate effective production.
• Ensure work is performed safely and in accordance with Health & Safety regulations, Railway Group Standards, and company policies.
• Review work plans with senior management to ensure reliability targets are met efficiently.
• Maintain good industrial relations and implement disciplinary procedures where necessary.
• Proactively identify areas for improvement through analysis of incident reports and complaints, initiating corrective actions.
• Coach and develop individuals and teams to improve performance.
• Ensure IT systems are updated and documented quality procedures are adhered to.
• Control and update job times as necessary.
• Plan and manage leave entitlement within guidelines to meet business needs.
• Hold a full UK driving licence and operate company vehicles.
• Monitor train reliability and availability performance, issuing monthly reports.
• Conduct daily reviews of incidents with internal and external stakeholders.
• Provide engineering support for safety‑related incidents, liaising with OEMs (Original Equipment Manufacturers) and producing closing actions.
• Develop short‑term mitigation and long‑term solutions for technical issues.
• Attend to faulty trains in service, perform component replacements, and modification work.
• Monitor warranty issues and liaise with supplier technical teams.

All about you:

We value passion and attitude over experience. That’s why we don’t expect you to tick every box. Instead, here are some traits and skills that will help you thrive in this role:

• High‑level understanding of electronics, mechanics, and pneumatics.
• Experience working within a Rolling Stock Maintenance environment, specifically on Class 701 and Aventra trains.
• Working knowledge of Quality and Health & Safety standards and systems.
• IT literacy, including Microsoft Office and tablet applications.
• Knowledge of rail industry IT systems.
• Understanding of urban trains business and customer requirements.
• In‑depth knowledge of Aventra units for workload distribution and communication of technical issues.
• Expert fault‑finding capabilities for escalation and resolution.
• Strong planning and organisational skills.
• Extensive knowledge of defect management and FRACAS application.
• Ability to coach, lead, and manage teams effectively.
• Flexibility, adaptability, and strong communication skills.

Things you’ll enjoy:

Join us on a life‑long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long‑term career free from boring daily routines.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• Utilise our agile working environment.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award‑winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life insurance, medical).
• Up to 52 weeks full maternity and adoption pay.
• 25 days annual leave plus.