At a Glance
- Tasks: Provide first-line technical support for vehicle faults and ensure fleet availability.
- Company: Join Alstom, a leader in innovative transport solutions.
- Benefits: Enjoy competitive pay, flexible benefits, and extensive career development opportunities.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in the transport industry while developing your engineering skills.
- Qualifications: Apprentice trained in engineering with a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Provide first‑line overnight reactive technical support for vehicle faults, ensuring a prompt and effective response. Support production sites (Alstom & suppliers) to maintain fleet availability in line with the timetable. Offer technical guidance to uphold fleet safety and reliability.
Responsibilities
- Attend local outstations and assist the Maintenance Suppliers with on‑site technical advice and expertise.
- Provide technical support over the phone to aid the rectification of faults at outstations.
- Travel at short notice to outstation sites within 3 hours drive.
- Provide effective 24/7 support service to trains whilst in service.
- Carry out lone & wayside working.
- Assist with follow up to conclusion, safety of the line incidents (including derailments), rescue & recovery and providing technical reports, as required by the fleet management team.
- Ensure that when in service failures occur, vehicles are dealt with promptly and information is passed speedily and effectively to Alstom personnel at the service delivery centre to facilitate a repair.
- Inputting/ closing of defects/ fleet checks/ campaigns on Alstom’s SAP GSI web‑based fleet management system.
- Bring to the attention of the fleet management team any specific safety matters of which they become aware and recommend action.
- Liaise with outstation suppliers when vehicles are at depot to ascertain faults/issues.
- Proactive monitoring of in‑service vehicles.
- Fault diagnostics on vehicles via TMS (Train Management System) and laptop‑based specific software whilst in service and during downtime on depot.
- Fault diagnostics utilizing complex schematics and cable books.
- Produce detailed reports, both verbally and electronically, of work carried out or actions taken.
Qualifications
- Full UK driving licence.
- Apprentice trained in an engineering discipline.
- HNC in Mechanical or Electrical Engineering or equivalent.
- Personal Track Safety (PTS) and Designated Persons (DP) qualifications – training can be provided but prior knowledge of railway operations is a requirement.
- Experience within the rolling stock industry desirable.
- Good interpersonal and influencing skills.
- Proven experience of working in a high‑pressure environment.
- Ability to read wiring diagrams and schematics.
Benefits
- Enjoy stability, challenges and a long‑term career free from boring daily routines; collaborate with transverse teams and helpful colleagues; contribute to innovative projects; steer your career in whatever direction you choose across functions and countries; benefit from our investment in your development, through award‑winning learning; benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage; up to 52 weeks full maternity and adoption pay; 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday; a wide range of flexible benefits.
Equal opportunity statement
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Field Support Engineer in Glasgow employer: ALSTOM Gruppe
Alstom is an exceptional employer for Field Support Engineers, offering a dynamic work environment that prioritises employee growth and development. With a commitment to innovation and collaboration, employees enjoy a supportive culture that encourages career progression across various functions and locations. The comprehensive benefits package, including flexible working options and generous leave policies, ensures a rewarding and fulfilling career in the railway industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer in Glasgow
✨Get Your Hands Dirty at Engineering Events
Join local engineering meetups or industry conferences related to mechanical engineering. Whether it's a workshop or a career fair, these events are goldmines for networking and getting a foot in the door. Plus, you can showcase your passion and enthusiasm directly to potential employers like ALSTOM Gruppe.
✨Connect with Professors & Peers
Tap into your university’s resources—professors often have connections in the industry. Don’t be shy to ask about potential openings or recommendations. Your classmates might also know of companies hiring. Often, it’s who you know that gets you in front of the right people!
✨Highlight Your Projects and Practical Experience
When you land those interviews, make sure to talk about your hands-on projects or internships. Whether it's a design project or hands-on experience with CAD software, specific examples will make you stand out. Companies like ALSTOM Gruppe love to hear about practical applications of your skills.
✨Apply Directly on Company Websites
Check out the careers page of ALSTOM Gruppe and apply directly through there. It shows initiative and interest in their specific values. Plus, you'll often find openings that aren't advertised on job boards, giving you a better chance to land that full-time gig!
We think you need these skills to ace Field Support Engineer in Glasgow
Some tips for your application 🫡
Show Off Your Technical Expertise:In mechanical engineering, it’s vital to highlight your technical skills and projects. Make sure to include relevant software proficiency (like CAD tools) in your CV. If you've worked on specific engineering projects, detail your key contributions — we want to see how you’ve applied your skills in a practical setting!
Focus on Problem-Solving Examples:Employers in mechanical engineering love to see how you handle challenges. Use your cover letter to share specific instances where you’ve solved a complex problem or improved a design. This will show us you're not just knowledgeable but also capable of applying that knowledge effectively.
Highlight Relevant Certifications:Include any relevant certifications or training that can set you apart from the competition. Whether it's coursework from your degree, a recognised certification, or extra training in new technologies, we love to see candidates who continuously improve their skill set. This tells us you're serious about your career in engineering!
Tailor Your CV for the Role:Don’t forget to customise your CV for ALSTOM Gruppe and the Field Support Engineer role specifically. Pull examples from your experience that align with the job description — it shows us you've done your research and are genuinely interested in becoming part of the team. We recommend applying through our website to ensure your application gets to the right people!
How to prepare for a job interview at ALSTOM Gruppe
✨Brush Up on Your CAD Skills
Since mechanical engineering often involves design processes, be ready to showcase your proficiency in CAD software like SolidWorks or AutoCAD. Bring along a digital portfolio or even some sketches that demonstrate your design capabilities — it’s a great way to show what you can bring to the table at ALSTOM Gruppe.
✨Prepare for Technical Questions
Expect technical questions that test your understanding of engineering principles and problem-solving skills. You might get hypothetical scenarios where you need to design a component or troubleshoot a mechanical system. Practising these types of questions will give you the confidence to tackle whatever comes your way!
✨Show Your Team Spirit
As a full-time mechanical engineer, collaboration is key! Be ready to share examples of past team projects or any experiences where you contributed to solving a complex problem with others. Demonstrating your ability to work in a team will resonate well with the interviewers at ALSTOM Gruppe.
✨Discuss Your Future Goals
Since this is a full-time position, your long-term vision is important. Be open about your career aspirations, whether it’s mastering a specific tool or leading projects. This shows that you're committed not just to learning but also to growing with ALSTOM Gruppe, making you a more appealing candidate.
