Field Support Engineer

Provide first‑line overnight reactive technical support for vehicle faults, ensuring a prompt and effective response. Support production sites (Alstom & suppliers) to maintain fleet availability in line with the timetable. Offer technical guidance to uphold fleet safety and reliability.

Responsibilities

• Attend local outstations and assist the Maintenance Suppliers with on‑site technical advice and expertise.
• Provide technical support over the phone to aid the rectification of faults at outstations.
• Travel at short notice to outstation sites within 3 hours drive.
• Provide effective 24/7 support service to trains whilst in service.
• Carry out lone & wayside working.
• Assist with follow up to conclusion, safety of the line incidents (including derailments), rescue & recovery and providing technical reports, as required by the fleet management team.
• Ensure that when in service failures occur, vehicles are dealt with promptly and information is passed speedily and effectively to Alstom personnel at the service delivery centre to facilitate a repair.
• Inputting/ closing of defects/ fleet checks/ campaigns on Alstom’s SAP GSI web‑based fleet management system.
• Bring to the attention of the fleet management team any specific safety matters of which they become aware and recommend action.
• Liaise with outstation suppliers when vehicles are at depot to ascertain faults/issues.
• Proactive monitoring of in‑service vehicles.
• Fault diagnostics on vehicles via TMS (Train Management System) and laptop‑based specific software whilst in service and during downtime on depot.
• Fault diagnostics utilizing complex schematics and cable books.
• Produce detailed reports, both verbally and electronically, of work carried out or actions taken.

Qualifications

• Full UK driving licence.
• Apprentice trained in an engineering discipline.
• HNC in Mechanical or Electrical Engineering or equivalent.
• Personal Track Safety (PTS) and Designated Persons (DP) qualifications – training can be provided but prior knowledge of railway operations is a requirement.
• Experience within the rolling stock industry desirable.
• Good interpersonal and influencing skills.
• Proven experience of working in a high‑pressure environment.
• Ability to read wiring diagrams and schematics.

Benefits

Enjoy stability, challenges and a long‑term career free from boring daily routines; collaborate with transverse teams and helpful colleagues; contribute to innovative projects; steer your career in whatever direction you choose across functions and countries; benefit from our investment in your development, through award‑winning learning; benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage; up to 52 weeks full maternity and adoption pay; 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday; a wide range of flexible benefits.

Equal opportunity statement

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.