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- Tasks: Coordinate and manage fleet defects and vandalism to ensure top-notch customer experience.
- Company: Join Alstom, a leader in smart and sustainable transport solutions.
- Benefits: Competitive salary of circa ÂŁ54,000 plus benefits.
- Other info: Dynamic role with opportunities for professional growth in a global company.
- Why this job: Make a real difference in transport by enhancing fleet quality and customer satisfaction.
- Qualifications: Strong communication skills and experience in defect management or engineering.
The predicted salary is between 54000 - 54000 ÂŁ per year.
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
The Defect and Vandalism Coordinator is the primary point of contact for all fleet wear and tear defects, also damage and vandalism. The role is accountable for ensuring all reported issues are triaged, prioritised, and progressed promptly to support fleet availability, fleet presentation, customer experience, and contractual compliance. The post holder works closely with Production, Engineering, the Defect Control Team, the Contract Manager, and the Customer (XC) to reduce customer‑facing defects and maintain defect levels below customer contractual targets. They also lead customer reviews for critical defects, ensuring professional, transparent communication with clear evidence‑based updates.
We’ll look to you for:
- Act as the first point of contact for all fleet defects reported in the SAP GSI.
- Triage, classify, and validate defects in line with engineering, operational, and safety requirements.
- Agree daily defect rectification priorities with Production to ensure high‑impact issues are addressed efficiently.
- Hold Production accountable for completing the daily rectification plan within agreed timescales.
- Work with depot and engineering teams to minimise operational disruption and maximise fleet availability.
- Work closely with the Defect Control Team to identify, track, and reduce customer‑visible defects, including toilets, HVAC, lighting, interior fittings, and presentation issues.
- Support initiatives aimed at improving fleet presentation and overall customer satisfaction.
- Analyse and report on customer‑facing defect trends and identify areas requiring escalation or corrective action.
Vandalism Management
- Record, classify, and track all vandalism incidents, including (but not limited to) graffiti, interior damage, and anti‑social behaviour‑related defects.
- Liaise with cleaning teams, depot staff, and PSV (external contractors) to ensure timely repairs and restoration of affected vehicles.
- Produce trend analysis and contribute to vandalism‑reduction strategies aimed at minimising recurrence and impact.
Defect and Vandalism Coordinator employer: ALSTOM Gruppe
Contact Detail:
ALSTOM Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defect and Vandalism Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Alstom or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Know what a Defect and Vandalism Coordinator does and be ready to discuss how your skills align with their needs. We want to see your passion for keeping transport networks running smoothly!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you triaged issues or improved processes. We love candidates who can demonstrate their ability to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Alstom and contributing to greener mobility.
We think you need these skills to ace Defect and Vandalism Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Defect and Vandalism Coordinator role. Highlight relevant experience and skills that match the job description, like your ability to manage defects and communicate effectively with teams.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your problem-solving skills and your commitment to customer satisfaction.
Showcase Your Communication Skills: Since this role involves liaising with various teams and customers, make sure to highlight your communication skills in your application. We want to see how you can convey complex information clearly and professionally.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ALSTOM Gruppe
✨Know Your Stuff
Make sure you understand the role of a Defect and Vandalism Coordinator inside out. Familiarise yourself with terms like triage, defect classification, and customer satisfaction metrics. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated complex information or resolved conflicts. This will highlight your ability to maintain professional relationships.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as a high-impact defect or a vandalism incident. Prepare by thinking through your problem-solving process and how you would prioritise tasks. This will help you articulate your thought process clearly during the interview.
✨Bring Data to the Table
Since the role involves analysing defect trends, be ready to discuss any relevant data analysis experience you have. If you can, bring examples of how you've used data to drive decisions or improvements in previous roles. This will demonstrate your analytical skills and your proactive approach to problem-solving.