Service Delivery Manager in Burton upon Trent

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

The Service Delivery Manager will oversee the daily delivery of a safe, clean and reliable train service, meeting TSA targets and operational objectives. They will manage effective communication and information systems to monitor suppliers, reduce rectification time and ensure warranty, safety and reliability issues are clearly identified. The role also ensures all supplier‑maintained fleet activities comply with Industry Standards, raising any anomalies to the Fleet Operations Manager.

We’ll look to you for:

• Ensuring that trains are safely supported so that performance quality and reliability targets are met.
• Ensure the efficient and responsive handling of real time operating technical support via the Control Center.
• Manage the Fleet Maintenance systems, to ensure that vehicles are presented for maintenance in accordance with Industry standards.
• Liaison with both customers Performance Manager to review the weekly performance of critical systems.
• Manage daily reports and information which measures and monitors key performance indicators such as availability, service defects, wheels, engine oil, special checks, etc.
• Conduct incident analysis on delays or safety incidents concluding with remedial or preventive action plans.
• Conduct a minimum of one safety discussion and high hazard inspection per month.
• Ensure all planning tools are up to date and correct.
• Manage unit requests by other functions.
• Ensure concessions are up to date and are being actioned.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Wide experience of Traction and Rolling stock is essential in at least 3 areas covering specification, design, development or maintenance.
• Experience within the Rolling Stock industry desirable.
• Good level of Interpersonal and influencing skills; Proven experience of working in a high pressured environment.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award-winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
• Up to 52 weeks full maternity and adoption pay.
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday.
• A wide range of flexible benefits that you can tailor to suit your lifestyle.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.