At a Glance
- Tasks: Manage train presentation contracts and ensure cleanliness of the Class 345 fleet.
- Company: Join Alstom, a leader in greener and smarter mobility solutions.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Collaborative culture with excellent career development opportunities.
- Why this job: Make a real impact on customer experience and sustainability in transport.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your future role
We are looking for a Train Aesthetics and Presentation Manager to manage the train presentation supplier contract across all of our network taking responsibility for the cleanliness and aesthetics of the Class 345 fleet. You will form strong relationships with key stakeholders of Train Operators to ensure that we understand the needs of the customer and frontline teams and we jointly deliver that in partnership. Collaborative working with Alstom and third party Train presentation contractors will be required to deliver the high expectations of our customers.
Work closely with the Operations, Engineering and Projects teams (including Quality, Fleet Control & EHS) to make sure those needs are delivered and help to develop the wider Customer Strategy within Alstom.
We’ll look to you for:
- Interfacing closely with key customers
- Building relationships with key suppliers
- Helping customers with sustainability strategies
- Being Alstom's single point of contact for all customer-facing issues e.g. Cleaning/Train presentation matters
- Developing and carrying out a programme of Customer/Supplier Audits to ensure the highest standards are maintained
- Interacting with other Alstom Departments
- Working collaboratively to develop a CEx strategy
- Management of Cleaning Service Provider on a daily basis via Performance KPIs
- Leading monthly contract reviews with Cleaning Service Providers
- Working with customers to ensure that defect reporting is as effective as possible
- Building close partnerships with the Train Operator and customer via performance reviews, and actively seeking feedback and delivering on that feedback
- Compiling and presenting period performance reports
All about you
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
- Experience of working in/with a Train Operator in a CEx/Train presentation environment but will consider candidates from other industries
- A passion for delivering an excellent customer experience to the travelling public
- An excellent communicator who is able to build relationships with customers
- Someone who is able to influence and deliver cultural change throughout all levels of the Alstom organisation
- A credible team player with a proven track record of working with internal teams, contractors and customers
- Good verbal and written communication skills
- IT skills – competent user of Personal Computer, including office packages, e-mail and intranet
Train Aesthetics and Presentation Manager employer: Alstom Group
At Alstom, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Train Aesthetics and Presentation Manager, you will have the opportunity to make a meaningful impact on customer experience while working alongside passionate colleagues dedicated to sustainable transport solutions. With a strong focus on employee growth and development, we provide numerous opportunities for professional advancement in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Train Aesthetics and Presentation Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Alstom Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Alstom Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Train Aesthetics and Presentation Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Alstom Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Alstom Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Alstom Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Alstom Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Alstom Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Alstom Group.
