At a Glance
- Tasks: Coordinate customer service and repair operations, ensuring smooth processes and outstanding support.
- Company: Join Alstom, a leading supplier in the rail industry with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible benefits, and extensive career development opportunities.
- Other info: Dynamic work environment with opportunities to collaborate across teams and locations.
- Why this job: Make a real impact in a stable industry while growing your skills and experiences.
- Qualifications: Strong organisational skills and a passion for customer service are key.
Alstom in the UK and Ireland is the leading supplier of new trains and train services, as well as a leading signalling and rail infrastructure provider. We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure and signalling.
We are looking for a highly organised and proactive Customer Service Co-ordinator to join our Customer Service team. This is a key role focused on ensuring the smooth and efficient management of Parts and Repair operations, coordinating with suppliers, maintaining effective stock control, and delivering outstanding customer service to both internal and external customers. Occasional travel to other company sites will be required, typically a few times each year.
We'll look to you for:
- Manage customer enquiries and returns
- Launch repair processes from Notifications, Sales Orders and Service Exchange requests
- Expedite orders and ensure delivery performance targets are met
- Control stock levels for repairable materials
- Set repair priorities and liaise with Workshop teams
- Raise Purchase Orders for external repairs
- Obtain and manage supplier quotations, pricing, and lead times
- Maintain accurate SAP records and order book data
- Monitor delivery KPIs, identify root causes, and support improvement actions
- Resolve invoice queries and support wider supply chain activities
- Support wider GSI activities and may include providing cover for operations across other Plants (e.g. Plymouth and Ireland) as required.
- Coordinate all parts and repair enquiries, orders, and service requests from customers, engineers, and internal teams.
- Manage the end-to-end repair process, ensuring timely processing, tracking, and completion of repair activities.
- Coordinate the shipment, receipt, and return of parts and repaired equipment.
- Prepare quotations for parts, repairs, and associated services in line with company procedures.
- Work closely with Production and Supply Chain teams to manage repair plans
- Escalate delays and maintain clear communication with stakeholders
- Support OTIF delivery performance and customer updates
- Coordinate logistics for overhaul and repair activities
All about you
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
- Experience within Customer Service, Supply Chain, or Purchasing
- Strong organisational and communication skills
- SAP/ERP system knowledge
- Ability to manage priorities in a fast-paced environment
- High attention to detail and problem-solving mindset
Things you’ll enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
- Enjoy stability, challenges and a long-term career free from boring daily routines
- Collaborate with transverse teams and helpful colleagues
- Contribute to innovative projects
- Utilise our agile working environment
- Steer your career in whatever direction you choose across functions and countries
- Benefit from our investment in your development, through award-winning learning
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life insurance, medical)
- Up to 52 weeks full maternity and adoption pay
- 25 days annual leave plus bank holidays, with the opportunity to buy or sell holidays
- Enjoy a wide range of flexible benefits that you can tailor to suit your lifestyle
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you.
Customer Service Repairs Co-Ordinator employer: Alstom Group
At Alstom, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. Located in Derby, our team of 80,000 colleagues enjoys a wealth of growth opportunities, comprehensive benefits, and a commitment to sustainability, making every day at work meaningful and rewarding. Join us to contribute to groundbreaking projects in the rail industry while benefiting from our investment in your professional development and a supportive environment that values individual differences.
