Operations Technician in Westminster

Google isn’t just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you’ll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google’s Linux cluster). You’ll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You’ll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks and, while it can sometimes be physically demanding, you are excited to work with infrastructure at the cutting edge of computer technology.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We’re the driving force behind Google’s groundbreaking innovations, empowering the development of our cutting-edge AI models and providing the essential platforms for developers to build the future. From software to hardware, our teams are shaping the future of world-leading hyperscale computing, with key teams working on our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and more.

Responsibilities

• Deploy and operate new data center infrastructure across projects or functions.
• Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.
• Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data not properly erased) in accordance with Google security standards.
• Disassemble specific equipment that has reached end-of-life via part replacement or maintenance, in a team setting.
• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.

Qualifications

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• Experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
• Experience with performing component-level repairs on IT equipment.
• Ability to lift/move 50 lb (23 kg) of equipment and to exert yourself physically over extended periods (frequent bending, kneeling, climbing, pushing/pulling, lifting).
• Ability to work non-standard hours, including weekends, night shifts, holidays, and on shift-based schedules as required.

Preferred qualifications:

• Experience with server hardware, maintenance/repair and troubleshooting/diagnosing.
• Knowledge of networking, including basic topology and protocol understanding.
• Excellent Linux skills, including installation, systems administration and troubleshooting.
• Ability to communicate in English fluently.

Google is a global company and, to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. Google is proud to be an equal opportunity and affirmative action employer, committed to building a diverse and inclusive workforce.