At a Glance
- Tasks: Provide technical support and maintenance for laboratory instruments while collaborating with a dynamic team.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy 25-30 days annual leave, enhanced sick pay, and wellness perks.
- Other info: Flexible work culture with opportunities for growth and travel across the UK and Europe.
- Why this job: Make a real impact in science while developing your skills in a supportive environment.
- Qualifications: HND or higher in a scientific field; relevant experience considered.
The predicted salary is between 30000 - 40000 € per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
We have an exciting opportunity for a Service Engineer to join our expanding in-house Instrument Service Engineering team. We are looking for someone with excellent analytical and interpersonal skills, and the ability to communicate technical information in a clear and easy-to-understand way. You will be a proactive decision-maker who is solution-focused, with a creative, innovative, and logical approach to meeting business objectives.
In this role, you will provide technical support, preventative maintenance, and repair for analytical laboratory instrumentation, working both autonomously and as part of a wider team. This is a site-based role at either Hawarden, Wakefield, or Coventry, and will require travel to other ALS sites across the UK and, on occasion, Europe. Instrumentation covered is predominantly ICP-OES and ICP-MS, with opportunities to learn and support additional analytical instrumentation over time.
The Day to Day:
- Carry out preventative maintenance, fault finding, and repairs on laboratory instrumentation.
- Manage and respond to allocated work requests in a timely and professional manner.
- Complete and maintain equipment service documentation in line with ALS Quality Management System requirements.
- Work collaboratively within the Instrument Service Engineering team to provide the highest level of service to laboratories.
- Maintain stock inventory of spare parts.
- Comply with ALS and ISO health and safety procedures.
The Essential:
- An HND or higher in a scientific field. Candidates without this qualification may still be considered if they have relevant experience.
- Specific instrument vendor experience, such as Agilent and Thermo.
- Experience working as a Service Engineer, Test Engineer, or in a Technical Support role.
- Experience in a Life Sciences or Pharmaceutical Laboratory environment would be advantageous.
- A methodical approach, with the ability to prioritise workload, manage multiple tasks, and deliver high-quality work within deadlines.
- The ability to manage shifting priorities and adapt to changing circumstances.
- Strong verbal and written communication skills, with the ability to communicate effectively at all levels.
- Good IT skills; working knowledge of instrument vendor software would be an advantage.
- A willingness to travel to other ALS sites within the UK; travel is an essential part of this role.
- A desire to learn new skills and undertake training to expand knowledge and competence.
Our Benefits:
- Annual leave starting at 25 days, rising to 30 days, plus 8 public holidays.
- Option to buy additional annual leave.
- Enhanced Company Sick Pay Scheme.
- Celebrating Success Recognition Awards.
- Perkbox membership, providing access to discount vouchers and a wellness hub.
- Learning and study support.
- Group Personal Pension Plan.
- On-site car parking.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Service Engineer employer: Alsglobal
At ALS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is encouraged to grow and develop their skills. With generous benefits such as up to 30 days of annual leave, enhanced sick pay, and opportunities for learning and study support, our employees can thrive both personally and professionally. Located in Hawarden, Wakefield, or Coventry, our site-based roles provide the chance to work collaboratively within a diverse team dedicated to making a positive impact on health and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ALS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can explain complex concepts in simple terms, just like you would when helping a lab team troubleshoot an issue.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially those related to service engineering or technical support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the ALS team.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Show Your Passion:When you write your cover letter, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Service Engineer with us at ALS. Share your journey and what drives you in the field.
Tailor Your Resume:Make sure your resume highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your technical expertise and problem-solving abilities!
Be Clear and Concise:In both your resume and cover letter, keep your language straightforward and easy to understand. We appreciate clear communication, especially when it comes to technical information. Avoid jargon unless it's necessary!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your materials and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Alsglobal
✨Know Your Instruments
Make sure you brush up on your knowledge of ICP-OES and ICP-MS instrumentation. Be prepared to discuss your experience with these specific instruments, as well as any vendor-specific knowledge you have, like Agilent or Thermo. This will show that you're not just a generalist but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive decision-making and solution-focused mindset, which are key for a Service Engineer role.
✨Communicate Clearly
Since the job requires clear communication of technical information, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend where you explain a technical process. This will help you convey your ideas effectively during the actual interview.
✨Emphasise Your Teamwork
Highlight your ability to work collaboratively within a team. Share experiences where you’ve successfully worked with others to achieve a common goal, especially in a laboratory setting. This will align with ALS's value of teamwork and their commitment to providing the highest level of service.
