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- Tasks: Manage customer needs and build strong relationships in a fast-paced lab environment.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy 25 days annual leave, enhanced sick pay, and a supportive work culture.
- Why this job: Make a real impact while developing your skills in a diverse team.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Flexible working hours and opportunities for personal development await you.
The predicted salary is between 24600 - 25100 £ per year.
. Customer Services Coordinator page is loaded## Customer Services Coordinatorlocations: Coventry, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R3703At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.**The Role** ALS Laboratories are seeking an experienced Customer Services Co-Ordinator to join our team in Coventry. This is a critical role, whereby you will be balancing the needs and expectations of both the customer and the laboratory. You will be managing a dedicated customer base in a fast-paced, highly regulated, scientific environment, fulfilling our customer needs by building strong relationships and a solution-oriented approach to ensure customer satisfaction. Do you have the skills required, if so, please read on! **Hours Per Week:**37 **Days Per Week:** Monday to Friday (shift times will vary between 08:30 – 16:30, 09:00 – 17:00 and 09:30 – 17:30) **Contract:**Full Time and Permanent **Annual Salary:**£24,596 going up to £25,096 after passing probation. **Hiring Manager:** Ashraf Khalifa **Closing Date:** Monday 26th January 2026 **The Day to Day*** Day to day management of customers’ needs ensuring that a proactive & interactive relationship is developed.* Respond to customer enquiries and provides a speedy and thorough resolution.* Proactive monitoring of sample progress through the laboratory to ensure that the customers’ requirements are met, and any issues are identified and resolved quickly and effectively.* Respond to all enquiries and liaising with appropriate departments where necessary.* Participate in successful implementation or improvement initiatives.* Develop key relationships and dependencies with other business functions.* Co-ordinate the handling of difficult and/or unusual situations.* Ad hoc duties as required to ensure that the business directives are met.* Requirement to participate on the Taste and Odour panel on a rotational basis following successful screening.**The Essentials*** Customer driven with an ability to develop and maintain positive professional relationships.* Strong communicator both verbal and written.* Innovative thinker.* Flexible colleague who can support team objectives* Methodical with an ability to prioritise your own workload* Proficient in the use of MS packages and other IT systems.* Committed to personal development and continuous improvement* A scientific background is beneficial, i.e. GCSE and/or A Levels**Our Benefits Include:*** Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)* Ability to Buy annual leave.* Enhanced Company Sick Pay Scheme* Salary Progression Scheme based on technical and behavioural competencies.* ‘Celebrating Success’ Recognition Awards* Perkbox membership providing access to discount vouchers and wellness hub.* Learning/study support* Group Personal Pension Plan* Car Parking on-site**Working at ALS**The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.**Everyone Matters**ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.**Eligibility** To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.**How to apply** Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.### Introduce YourselfWe’re all about people – so show us who you are and why you\’re passionate about working with us by submitting your resume, and we’ll keep it on file for future opportunities. #J-18808-Ljbffr
Customer Services Coordinator employer: Alsglobal
Contact Detail:
Alsglobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find online.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us that you’re not just another candidate, but someone who genuinely wants to be part of our team.
✨Tip Number 3
Practice your communication skills. As a Customer Services Coordinator, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let your enthusiasm for the role shine through! We want to see why you're excited about joining our team and how you can contribute to our mission.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Customer Services Coordinator role. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Alsglobal
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to build relationships and resolve issues effectively, as this role is all about balancing customer needs with laboratory requirements.
✨Showcase Your Communication Skills
Prepare to demonstrate your verbal and written communication skills during the interview. Think of examples where you successfully communicated with customers or colleagues, especially in challenging situations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Practice responding to these types of questions, focusing on your problem-solving abilities and how you would handle difficult situations.
✨Highlight Your Flexibility and Team Spirit
This role requires a flexible approach and teamwork. Be prepared to discuss times when you've adapted to changing circumstances or collaborated with others to achieve a common goal.
