At a Glance
- Tasks: Lead a team to manage ITIL-aligned service desk operations and enhance customer success.
- Company: Join Alscient, a dynamic Managed Services team in Leeds.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Hands-on role with opportunities for coaching and professional growth.
- Why this job: Make a real difference by driving performance and building strong customer relationships.
- Qualifications: Experience in ITIL practices and team leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Alscient's Leeds-based Managed Services team is seeking a Service Desk Team Leader to own day-to-day ITIL-aligned service desk operations, manage incidents and requests, and lead a team of service analysts while sustaining strong customer relationships.
You will drive SLA and KPI performance, participate in service reviews, and collaborate with delivery teams to deliver joined‑up, high‑quality support across customer accounts; this is a hands-on leadership role with ongoing coaching.
Service Desk Team Lead – ITIL & Customer Success in Leeds employer: Alscient
Alscient is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. As a Service Desk Team Leader, you will benefit from a market-leading salary, comprehensive healthcare, and a personalised development plan, all while working on exciting projects with a talented team in a supportive environment. With flexible working options and a commitment to professional certifications, Alscient ensures that your career progression aligns with the company's innovative journey in digital transformation.
