Alscient is seeking a Service Desk Team Leader to take day-to-day ownership of an ITIL-aligned ITSM service desk, supporting customer accounts and leading a team of service analysts.
This hands-on leadership role involves service reviews, customer conversations and close collaboration with delivery teams, with accountability for SLA/KPI performance and continual process improvements. You will be the primary contact and trusted relationship owner for your customer accounts.
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Service Desk Team Lead — Drive Service Excellence in Bradford employer: Alscient
Alscient is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. As a Service Desk Team Leader, you will benefit from a market-leading salary, comprehensive healthcare, and a flexible working policy, all while engaging in exciting projects that drive digital transformation across various sectors. With a strong focus on personal and professional development, including tailored support for certifications, Alscient ensures that you are well-equipped to thrive in your career.
