IT Manager - UK and IE in Shrewsbury

ALS is seeking an experienced and commercially minded IT Manager for the UK & Ireland to act as the strategic link between the business and IT. This role combines strong stakeholder engagement with hands-on operational responsibility, ensuring IT services are reliable, compliant and closely aligned to business needs across UK & Ireland locations. You will be a trusted partner to local leadership, accountable for day-to-day IT operations while collaborating with regional and global IT teams to support ALS’s mission of delivering data-driven insights for a safer and healthier world.

The Day to Day

• Act as the primary IT point of contact for UK & Ireland business stakeholders.
• Build strong relationships with the business, translating operational needs into effective IT services and improvements.
• Provide Level 3 desktop support and ensure high-quality end-user computing services.
• Manage location-based IT operations, including IT asset lifecycle management, printers, conference room AV and IT liaison for lab equipment.
• Coordinate IT support for office builds, moves and changes (BMC), including infrastructure and end-user set-up.
• Deliver hands-and-feet support for infrastructure teams, including hardware installations, patching and server room activities.
• Manage local IT operational budgets, procurement and cost optimisation.
• Oversee relationships with local IT vendors and service providers, monitoring SLAs and service performance.
• Ensure compliance with global IT standards, internal policies and external regulations, supporting audits and risk assessments.
• Maintain accurate operational documentation and reporting.
• Lead and mentor local IT support resources and collaborate closely with regional and global IT, infrastructure, applications, cybersecurity and project teams.

The Essentials

• Bachelor’s degree in Information Technology, Business Administration or a related discipline.
• Minimum of 2 years’ experience in IT operations, service management or business relationship management.
• Strong working knowledge of ITIL, IT service management and infrastructure support.
• Proven experience managing site-based IT operations and engaging with business stakeholders.
• Excellent communication, problem-solving and organisational skills.
• Ability to balance strategic thinking with hands-on operational delivery.

Desirable certifications

• ITIL Foundation (or higher).
• BRMP (Business Relationship Management Professional).
• PMP or PRINCE2.
• ISO/IEC 20000 (or equivalent).

Key competencies

• Strategic thinking and stakeholder engagement.
• Operational excellence and service delivery.
• Budget and vendor management.
• Strong collaboration and leadership skills.

Our Benefits Include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time).
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme.
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards.
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support.
• Group Personal Pension Plan.
• Car Parking on-site.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply

Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.