Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT operations and ensure reliable services for UK & Ireland business stakeholders.
- Company: Join ALS, a diverse team dedicated to making a positive impact on the world.
- Benefits: Enjoy 25+ days annual leave, enhanced sick pay, and a supportive learning environment.
- Why this job: Be a strategic partner in IT while developing your skills in a dynamic setting.
- Qualifications: Bachelor’s degree and 2+ years in IT operations or service management required.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
ALS is seeking an experienced and commercially minded IT Manager for the UK & Ireland to act as the strategic link between the business and IT. This role combines strong stakeholder engagement with hands-on operational responsibility, ensuring IT services are reliable, compliant and closely aligned to business needs across UK & Ireland locations. You will be a trusted partner to local leadership, accountable for day-to-day IT operations while collaborating with regional and global IT teams to support ALS’s mission of delivering data-driven insights for a safer and healthier world.
The Position
- Days Per Week: Monday to Friday
- Basis: Permanent and Full Time
- Hiring Manager: Scott Connor
- Closing Date: Monday 16th February 2026
The Day to Day
- Act as the primary IT point of contact for UK & Ireland business stakeholders
- Build strong relationships with the business, translating operational needs into effective IT services and improvements
- Provide Level 3 desktop support and ensure high-quality end-user computing services
- Manage location-based IT operations, including IT asset lifecycle management, printers, conference room AV and IT liaison for lab equipment
- Coordinate IT support for office builds, moves and changes (BMC), including infrastructure and end-user set-up
- Deliver hands-and-feet support for infrastructure teams, including hardware installations, patching and server room activities
- Manage local IT operational budgets, procurement and cost optimisation
- Oversee relationships with local IT vendors and service providers, monitoring SLAs and service performance
- Ensure compliance with global IT standards, internal policies and external regulations, supporting audits and risk assessments
- Maintain accurate operational documentation and reporting
- Lead and mentor local IT support resources and collaborate closely with regional and global IT, infrastructure, applications, cybersecurity and project teams
The Essentials
- Bachelor’s degree in Information Technology, Business Administration or a related discipline
- Minimum of 2 years’ experience in IT operations, service management or business relationship management
- Strong working knowledge of ITIL, IT service management and infrastructure support
- Proven experience managing site-based IT operations and engaging with business stakeholders
- Excellent communication, problem-solving and organisational skills
- Ability to balance strategic thinking with hands-on operational delivery
Desirable certifications
- ITIL Foundation (or higher)
- BRMP (Business Relationship Management Professional)
- PMP or PRINCE2
- ISO/IEC 20000 (or equivalent)
Key competencies
- Strategic thinking and stakeholder engagement
- Operational excellence and service delivery
- Budget and vendor management
- Strong collaboration and leadership skills
Our Benefits Include
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
- Ability to Buy annual leave
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub
- Learning/study support
- Group Personal Pension Plan
- Car Parking on-site
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How To Apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
IT Manager - UK and IE in Ely employer: Als
Contact Detail:
Als Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager - UK and IE in Ely
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at ALS or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching ALS’s mission and values. Show us how your experience aligns with our goals of delivering data-driven insights. Tailor your answers to reflect our commitment to a safer and healthier world.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation. It keeps you on our radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative to engage directly with us. Plus, it makes tracking your application easier for both you and us.
We think you need these skills to ace IT Manager - UK and IE in Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Manager role. Highlight your experience in IT operations and stakeholder engagement, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your background aligns with our mission at ALS. Don’t forget to mention your strategic thinking and hands-on operational delivery skills.
Showcase Your Certifications: If you have any relevant certifications like ITIL or PMP, make sure to include them! They can really set you apart from other candidates and show us that you’re serious about your professional development.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Als
✨Know Your IT Stuff
Make sure you brush up on your IT knowledge, especially around ITIL and service management. Be ready to discuss how you've managed site-based IT operations and engaged with stakeholders in the past.
✨Showcase Your Communication Skills
As an IT Manager, you'll need to translate technical jargon into business language. Prepare examples of how you've effectively communicated with non-technical stakeholders and resolved issues.
✨Demonstrate Strategic Thinking
Think about how you can align IT services with business needs. Be prepared to discuss your approach to balancing strategic planning with hands-on operational delivery, and how you've optimised IT budgets in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing vendor relationships or overseeing compliance with global IT standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
