At a Glance
- Tasks: Manage customer needs and build strong relationships in a fast-paced scientific environment.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy 25+ days annual leave, enhanced sick pay, and a supportive work culture.
- Other info: Flexible working hours and opportunities for personal development await you.
- Why this job: Make a real impact while developing your skills in a diverse team.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26232 - 26732 € per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
ALS Laboratories are seeking an experienced Customer Services Coordinator to join our team in Coventry. This is a critical role, whereby you will be balancing the needs and expectations of both the customer and the laboratory. You will be managing a dedicated customer base in a fast‑paced, highly regulated, scientific environment, fulfilling our customer needs by building strong relationships and a solution‑oriented approach to ensure customer satisfaction.
Hours Per Week: 37
Days Per Week: Monday to Friday (shift times will vary between 08:30 - 16:30, 09:00 - 17:00 and 09:30 - 17:30)
Contract: Full Time and Permanent
Annual Salary: £26,232 going up to £26,732 after passing probation.
Day to Day
- Day to day management of customers’ needs ensuring that a proactive & interactive relationship is developed.
- Respond to customer enquiries and provide a speedy and thorough resolution.
- Proactive monitoring of sample progress through the laboratory to ensure that the customers’ requirements are met, and any issues are identified and resolved quickly and effectively.
- Respond to all enquiries and liaise with appropriate departments where necessary.
- Participate in successful implementation or improvement initiatives.
- Develop key relationships and dependencies with other business functions.
- Co‑ordinate the handling of difficult and/or unusual situations.
- Ad hoc duties as required to ensure that the business directives are met.
- Requirement to participate on the Taste and Odour panel on a rotational basis following successful screening.
The Essentials
- Customer driven with an ability to develop and maintain positive professional relationships.
- Strong communicator both verbal and written.
- Innovative thinker.
- Flexible colleague who can support team objectives.
- Methodical with an ability to prioritise your own workload.
- Proficient in the use of MS packages and other IT systems.
- Committed to personal development and continuous improvement.
- A scientific background is beneficial, i.e. GCSE and/or A Levels.
Our Benefits Include
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time).
- Ability to buy annual leave.
- Enhanced Company Sick Pay Scheme.
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards.
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support.
- Group Personal Pension Plan.
- Car Parking on site.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a citizen or permanent resident of the country you are applying for, or either hold or be able to obtain a valid working visa.
How To Apply
Please apply online and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Customer Service Co-Ordinator in Coventry employer: Als
At ALS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Coventry. Our commitment to employee growth is reflected in our comprehensive benefits package, which includes generous annual leave, a salary progression scheme, and opportunities for learning and development. Join our diverse team where your contributions are valued, and together, we can make a meaningful impact on the world through scientific testing and data-driven insights.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ALS. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Co-Ordinator, you'll need to be a strong communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your solution-oriented approach.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Co-Ordinator in Coventry
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service. We want to see how you've built relationships and resolved issues in the past. Use specific examples that demonstrate your proactive approach to meeting customer needs.
Tailor Your Cover Letter:Your cover letter is your chance to shine! Make it personal and relevant to the role. Mention why you're excited about working with ALS and how your skills align with the job description. We love seeing genuine enthusiasm!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured resume and cover letter that are easy to read and get straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Als
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to build relationships and resolve issues effectively, as this role is all about balancing customer needs with laboratory expectations.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong verbal and written communication skills. Think of examples where you successfully communicated with customers or colleagues, especially in challenging situations, as this will be crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Practice responding to these by outlining your thought process and solution-oriented approach, which is essential in a fast-paced environment like ALS.
✨Highlight Your Flexibility and Team Spirit
Since the job requires a flexible colleague who supports team objectives, come prepared with examples of how you've adapted to changing circumstances or collaborated with others to achieve a common goal.
