At a Glance
- Tasks: Manage customer accounts and ensure top-notch service and communication.
- Company: Join Rhenus, a top employer with a culture of growth and teamwork.
- Benefits: Empowerment to make decisions, career development, and a supportive community.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer relationships and service quality.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
The predicted salary is between 25000 - 32000 € per year.
We are recruiting for a Customer Solutions Administrator. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. A key role within the Manchester Branch, working closely with the Customer Solutions Supervisor. The individual within this role is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently, and maintaining strong customer relationships.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
Main duties:- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, teams meetings, and regular communication over the telephone.
- Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritise tasks and manage time effectively.
- Have a customer-centric mindset with a focus on relationship management.
- Ability to work independently and collaboratively in a team environment.
- Internal TMS.
- Internal Quotation tool.
- Freight Portal.
- Excel.
- Analytical.
- Time management.
- Communication.
- Advanced IT skills inclusive of Microsoft Excel.
- Attention to detail.
- GCSE or equivalent in English and Math.
- Road freight background.
- Proven record of internal sales.
- Strong Customer Service.
Customer Solutions Administrator in Bradford employer: Als
At Rhenus, we pride ourselves on being a top employer that values each team member's contributions, fostering a culture of collaboration and entrepreneurial spirit. Located in Manchester, our Customer Solutions Administrator role offers a dynamic work environment where you can develop your skills, build strong customer relationships, and make a meaningful impact within the logistics industry. With a commitment to employee growth and a supportive community, you'll find ample opportunities to thrive and advance your career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Administrator in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Solutions Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team at Rhenus.
✨Tip Number 3
Practice your communication skills! As a Customer Solutions Administrator, you'll need to handle enquiries and complaints effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Rhenus community and making an impact.
We think you need these skills to ace Customer Solutions Administrator in Bradford
Some tips for your application 🫡
Show Your Customer-Centric Mindset:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that showcase your skills in communication and problem-solving.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Solutions Administrator role. Mention your understanding of freight forwarding and how your background aligns with the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Als
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what it means to provide high-quality service and how to handle customer enquiries and complaints effectively. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Familiarise Yourself with Freight Forwarding
Since this role values knowledge of road freight, make sure you understand the basics of freight forwarding. Research common terms, processes, and challenges in the industry. Being able to speak confidently about these topics will impress your interviewers and demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you resolved issues or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
As a Customer Solutions Administrator, communication is key. During the interview, practice clear and concise communication. Be prepared to discuss how you’ve built strong relationships with clients and colleagues in the past. This will highlight your interpersonal skills and customer-centric mindset.
