Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support apprentices on their journey, ensuring they achieve their goals and maintain quality standards.
- Company: Join a top-rated organisation committed to staff engagement and professional development.
- Benefits: Generous holiday, flexible working, healthcare plan, and continuous learning opportunities.
- Why this job: Empower learners and build strong employer relationships in a supportive environment.
- Qualifications: Strong organisational skills and attention to detail required.
- Other info: Inclusive culture focused on respect, fairness, and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!
We are pleased to invite applications for the role of Learner Journey Officer within our Professional Services team, supporting the delivery of CIPD Apprenticeships.
At ALS, our Behaviour Framework shapes everything we do. We are looking for a colleague who demonstrates respect in their interactions, communicates with openness and honesty, and brings clarity and professionalism to managing the learner journey. This is an excellent opportunity for someone who is motivated to empower learners, strengthen employer relationships and contribute to high-quality apprenticeship delivery.
About the Role:
- You will work closely with tutors, learners and employers to ensure apprentices are fully supported throughout their programme, achieve all required outcomes, and complete within agreed timescales.
- The role focuses on:
- Monitoring learner progress and supporting achievement of IALP outcomes
- Maintaining accurate and compliant documentation using OneFile, Vision and internal systems
- Ensuring all activity meets Welsh Government, awarding organisation and ALS quality requirements
- Building professional relationships with employers to maintain engagement and progression opportunities
- Supporting recruitment and new starts where required
This role requires strong organisation, attention to detail and the ability to balance learner support with compliance and quality expectations. Please see the job description for full details.
What you get in return:
- Excellent professional development opportunities
- Generous holiday package (up to 45 days per year)
- E-learning platform available to all staff.
- Annual salary increases
- Staff counselling sessions
- Mental Health First Aider
- Wellbeing initiatives
- Bi-annual performance reviews
- Staff Council
- Flexible and hybrid working (where applicable)
- Team building days
- Volunteering days
- Staff celebration days
- Length of service, birthday and yearly appreciation rewards
- Staff Recognition Awards
- Healthcare cash plan
- Contributory pension scheme
- Life assurance
Our Values:
At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.
FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement - values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.
Learner Journey Officer employer: ALS Training
Contact Detail:
ALS Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Journey Officer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and what they love about working at ALS. This can give you insider info and show your genuine interest.
✨Tip Number 2
Prepare for the interview by understanding the Behaviour Framework. Think of examples from your past that demonstrate respect, openness, and professionalism. We want to see how you embody these values in your work!
✨Tip Number 3
Showcase your passion for empowering learners! During interviews, share stories about how you've supported others in their learning journeys. This will highlight your commitment to the role of Learner Journey Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at ALS.
We think you need these skills to ace Learner Journey Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting learners shine through. We want to see how motivated you are to empower others and contribute to high-quality apprenticeship delivery.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Learner Journey Officer role. Highlight your experience with monitoring progress and building relationships, as these are key to our success at StudySmarter.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate professionalism, so make sure your application is well-organised and free from jargon. This will help us see your attention to detail right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at ALS Training
✨Know the Company Values
Before your interview, take some time to really understand the values of the organisation. Since they emphasise fairness, respect, and inclusion, think about how you can demonstrate these values in your answers. Share examples from your past experiences that align with their FREDIE principles.
✨Showcase Your Organisational Skills
As a Learner Journey Officer, strong organisational skills are key. Prepare to discuss specific strategies you've used to manage multiple tasks or projects effectively. You might want to bring a brief example of how you’ve successfully balanced learner support with compliance requirements in previous roles.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to supporting apprentices or how they maintain engagement with employers. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Highlight Your Communication Skills
Since the role involves building relationships with tutors, learners, and employers, be ready to discuss your communication style. Share examples of how you've effectively communicated in challenging situations or how you've ensured clarity in your interactions. This will demonstrate your ability to foster professional relationships.