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- Tasks: Manage Air & Ocean Freight accounts from start to finish while ensuring top-notch customer service.
- Company: Join a dynamic team focused on delivering high-quality logistics solutions.
- Benefits: Enjoy a competitive salary, annual bonus, and 25 days of holiday plus bank holidays.
- Why this job: This role offers hands-on experience in logistics and the chance to build strong customer relationships.
- Qualifications: Experience in Air or Ocean Freight Forwarding is a plus; strong customer service skills are essential.
- Other info: Be part of a results-driven environment where your attention to detail makes a difference.
The predicted salary is between 24000 - 40000 £ per year.
Job Description
Role Purpose:
- To control Air & Ocean Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.
Position Specification:
- Manages all bookings from start to finish for allocated customers
- Develops relationship with allocated customers
- Issues booking instructions to overseas offices
- Processes Export bookings
- Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
- Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution
- Processes UK Customs Clearance
- Manages any other site involved in a shipment
- Develops processes and tools to support customer interface and communications
- Takes and handles customer inquiries
- Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
- Ensures correct on time billing to the customer and accruals
- Has full responsibility for end-end file handling.
Key Skills
- Strong background in Air or Ocean Freight Forwarding export is advantageous
- Instinctive Customer Service ethic
- A 'get the job done attitude
- Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
- Good written and spoken English
- Good interpersonal skills
- Ability to build relationships with customers
- Able to prioritise, perform under pressure and work using own initiative.
Package
- Salary Range – 30-40k + Annual Bonus
- Holiday – 25 days + Bank Holidays
Export Coordinator employer: ALS Recruiting Solutions
Contact Detail:
ALS Recruiting Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Coordinator
✨Tip Number 1
Familiarize yourself with the Air & Ocean Freight processes. Understanding the intricacies of these logistics will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Since building relationships with customers is key, share specific examples of how you've successfully managed client interactions in the past.
✨Tip Number 3
Prepare to discuss how you handle pressure and prioritize tasks. The role requires a 'get the job done' attitude, so be ready to provide examples of how you've effectively managed multiple responsibilities.
✨Tip Number 4
Research the company culture at StudySmarter. Understanding our values and how we operate can help you align your responses during discussions, making you a more attractive candidate.
We think you need these skills to ace Export Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Export Coordinator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your background in Air or Ocean Freight Forwarding. Include specific examples of how you've managed customer relationships and handled export bookings successfully.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service ethic and 'get the job done' attitude. Mention your ability to handle inquiries and complaints effectively, as well as your attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Ensure that your written English is clear and professional, reflecting your strong communication skills.
How to prepare for a job interview at ALS Recruiting Solutions
✨Show Your Knowledge of Freight Processes
Make sure to demonstrate your understanding of the start-to-finish Air and Ocean Freight processes. Be prepared to discuss specific examples from your past experience that highlight your expertise in managing bookings and customs clearance.
✨Emphasize Customer Service Skills
Since the role requires a strong customer service ethic, share instances where you successfully built relationships with customers or resolved complaints. Highlight your proactive communication style and how it contributed to customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you ensure accuracy in your work, especially when processing bookings and handling billing. Mention any tools or processes you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think of examples where you had to prioritize tasks or manage multiple shipments simultaneously, and be ready to explain your thought process.
