At a Glance
- Tasks: Manage customer enquiries and provide updates on road freight shipments.
- Company: Established logistics provider with a focus on growth and development.
- Benefits: Competitive salary, bonuses, and opportunities for long-term career advancement.
- Other info: Fast-paced environment with strong emphasis on customer relationships.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Experience in road freight forwarding or logistics customer service required.
The predicted salary is between 28000 - 33000 £ per year.
Location: Nottingham
Salary: £28,000 - £33,000 + bonuses
Our client, a well-established freight forwarding and logistics provider, is seeking a Road Freight Customer Service Coordinator to join their Nottingham operation. This position is ideal for someone with experience within road freight forwarding, transport, or logistics customer service who is looking to join a growing business offering long-term career development.
Key Responsibilities
- Managing customer enquiries relating to UK and European road freight shipments
- Acting as the main point of contact for customers throughout the shipment lifecycle
- Providing shipment updates and proactively communicating any delays or issues
- Liaising with hauliers, carriers, drivers, and internal operational teams
- Supporting quotation requests and customer pricing enquiries
- Ensuring all shipment records and documentation are accurately maintained
- Building and maintaining strong customer relationships
- Delivering high levels of customer service while meeting operational KPIs
Requirements
- Previous experience within road freight forwarding, logistics, transport, or freight customer service
- Understanding of UK and European road freight operations
- Strong communication and relationship management skills
- Excellent organisational skills and attention to detail
- Ability to work effectively within a fast-paced logistics environment
- Good IT skills, including experience using freight or transport management systems
Desirable
- Experience working for a freight forwarder, logistics provider, or transport company
- Knowledge of customs processes and European road freight movements
- Experience handling import and export road freight shipments
Freight Forwarding - Customer Service Coordinator in Worcester employer: ALS Recruiting Ltd
Join a dynamic and supportive team at our Nottingham location, where we prioritise employee growth and development in the freight forwarding industry. With competitive salaries, performance bonuses, and a strong emphasis on work-life balance, we foster a collaborative culture that values your contributions and encourages professional advancement. Experience the unique advantage of working in a thriving logistics environment that is committed to delivering exceptional customer service while nurturing your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding - Customer Service Coordinator in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry. Attend events, join online forums, or connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK and European road freight operations. Be ready to discuss your previous experiences and how they relate to the role. Show them you’re not just another candidate, but someone who truly understands the industry.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities in freight forwarding and logistics. By applying directly, you’ll be one step closer to landing that dream job with us!
We think you need these skills to ace Freight Forwarding - Customer Service Coordinator in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in road freight forwarding and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and build relationships effortlessly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ALS Recruiting Ltd
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of road freight forwarding and logistics. Understand the key terms and processes involved, especially those related to UK and European operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer enquiries or resolved issues. Highlight your ability to build strong relationships and deliver high levels of service, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and recent developments in the freight forwarding industry. Being able to discuss how your skills align with their goals will impress the interviewers and demonstrate your enthusiasm for joining their team.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of the interview. This could be about their operational KPIs, team dynamics, or opportunities for career development. Asking thoughtful questions shows that you’re engaged and serious about the position.
