At a Glance
- Tasks: Manage customer enquiries and provide updates on road freight shipments.
- Company: Established logistics provider with a focus on growth and development.
- Benefits: Competitive salary, bonuses, and opportunities for long-term career advancement.
- Other info: Fast-paced environment with strong emphasis on customer relationships.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Experience in road freight forwarding or logistics customer service required.
The predicted salary is between 28000 - 33000 £ per year.
Location: Nottingham
Salary: £28,000 - £33,000 + bonuses
Our client, a well-established freight forwarding and logistics provider, is seeking a Road Freight Customer Service Coordinator to join their Nottingham operation. This position is ideal for someone with experience within road freight forwarding, transport, or logistics customer service who is looking to join a growing business offering long-term career development.
Key Responsibilities
- Managing customer enquiries relating to UK and European road freight shipments
- Acting as the main point of contact for customers throughout the shipment lifecycle
- Providing shipment updates and proactively communicating any delays or issues
- Liaising with hauliers, carriers, drivers, and internal operational teams
- Supporting quotation requests and customer pricing enquiries
- Ensuring all shipment records and documentation are accurately maintained
- Building and maintaining strong customer relationships
- Delivering high levels of customer service while meeting operational KPIs
Requirements
- Previous experience within road freight forwarding, logistics, transport, or freight customer service
- Understanding of UK and European road freight operations
- Strong communication and relationship management skills
- Excellent organisational skills and attention to detail
- Ability to work effectively within a fast-paced logistics environment
- Good IT skills, including experience using freight or transport management systems
Desirable
- Experience working for a freight forwarder, logistics provider, or transport company
- Knowledge of customs processes and European road freight movements
- Experience handling import and export road freight shipments
Freight Forwarding - Customer Service Coordinator in Shrewsbury employer: ALS Recruiting Ltd
Join a dynamic and supportive team at our Nottingham location, where we prioritise employee growth and development in the freight forwarding industry. With competitive salaries, performance bonuses, and a strong emphasis on work-life balance, we foster a collaborative culture that values your contributions and encourages professional advancement. Experience the unique advantage of working in a thriving logistics environment that is committed to delivering exceptional customer service while nurturing your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding - Customer Service Coordinator in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service approach and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Showcase your communication skills during interviews. Be clear and concise when discussing your past experiences, especially those related to managing customer enquiries and building relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Freight Forwarding - Customer Service Coordinator in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in road freight forwarding and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and build relationships effortlessly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ALS Recruiting Ltd
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of road freight forwarding and logistics. Understand the key processes, terminology, and challenges in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Coordinator, communication is key. Prepare examples of how you've effectively managed customer enquiries or resolved issues in the past. Be ready to demonstrate your ability to build strong relationships with customers and internal teams.
✨Get Organised
Since the role requires excellent organisational skills, think about how you can showcase this during the interview. Bring along examples of how you've maintained shipment records or managed multiple tasks in a fast-paced environment. It’ll show you can handle the demands of the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential delays or issues that could arise during shipments and how you would communicate these to customers. Practising these scenarios can help you feel more prepared and confident.
