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- Tasks: Coordinate air freight shipments and manage customer communications efficiently.
- Company: Join a dynamic and growing Freight Forwarder in the heart of Feltham.
- Benefits: Enjoy a flexible shift pattern, 25 days holiday, pension scheme, and annual bonuses.
- Why this job: Be part of a fast-paced environment with a focus on outstanding customer service and work-life balance.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: 12-hour shifts are negotiable, allowing for a tailored work schedule.
The predicted salary is between 36000 - 60000 £ per year.
Location: Feltham
Shift: 4 on, 4 off (12-hour shifts, negotiable: 07:00–19:00)
Join a dynamic and growing Freight Forwarder as an AOG Export/Import Operator, ensuring the swift and efficient movement of air freight shipments while delivering outstanding customer service.
- Coordinate and arrange air freight shipments for customers.
- Manage emails, collections, and deliveries efficiently.
- Prepare shipping documents (MAWB/HAWB) and ensure full compliance with UK HMRC regulations.
- Investigate and resolve queries or complaints swiftly.
- Provide ad-hoc support to the AOG Manager.
Shift pattern allowing work-life balance (4 on, 4 off)
25 Days Holiday
Company pension scheme
Annual bonus & salary review
Shipping/ Freight Coordinator employer: ALS Recruiting Ltd
Contact Detail:
ALS Recruiting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shipping/ Freight Coordinator
✨Tip Number 1
Familiarise yourself with the specific regulations and compliance requirements related to air freight in the UK. Understanding HMRC regulations will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the freight forwarding industry, especially those who work in AOG operations. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your experience with managing logistics and customer service scenarios. Be ready to share specific examples of how you've resolved issues or improved processes in previous roles, as this will highlight your problem-solving skills.
✨Tip Number 4
Research the company culture and values of the Freight Forwarder you're applying to. Tailoring your conversation to align with their mission can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Shipping/ Freight Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shipping/Freight Coordinator. Familiarise yourself with terms like AOG (Aircraft on Ground), MAWB (Master Air Waybill), and HAWB (House Air Waybill) to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in logistics, air freight, or customer service in your CV. Use specific examples that showcase your ability to manage shipments, prepare shipping documents, and resolve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the importance of compliance with UK HMRC regulations and how your skills align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the shipping and freight industry.
How to prepare for a job interview at ALS Recruiting Ltd
✨Know Your Freight Basics
Brush up on your knowledge of air freight operations, including MAWB and HAWB documentation. Being able to discuss these terms confidently will show that you understand the core responsibilities of the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlighting your ability to resolve issues swiftly will resonate well with the interviewers, as outstanding customer service is key in this role.
✨Familiarise Yourself with Regulations
Make sure you understand UK HMRC regulations related to shipping. Being able to discuss compliance and how it impacts operations will demonstrate your readiness for the position.
✨Show Flexibility and Team Spirit
Since the role involves a shift pattern of 4 on, 4 off, be prepared to discuss your availability and willingness to adapt. Emphasising your teamwork skills will also be beneficial, as you'll need to support the AOG Manager and collaborate with others.
