At a Glance
- Tasks: Manage customer enquiries and provide updates on road freight shipments.
- Company: Established logistics provider with a focus on growth and development.
- Benefits: Competitive salary, bonuses, and opportunities for long-term career advancement.
- Other info: Fast-paced environment with strong emphasis on customer relationships.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Experience in road freight forwarding or logistics customer service required.
The predicted salary is between 28000 - 33000 £ per year.
Role: Road Freight Customer Service Coordinator
Location: Nottingham
Salary: £28,000 - £33,000 + bonuses
Our client, a well-established freight forwarding and logistics provider, is seeking a Road Freight Customer Service Coordinator to join their Nottingham operation. This position is ideal for someone with experience within road freight forwarding, transport, or logistics customer service who is looking to join a growing business offering long-term career development.
Key Responsibilities
- Managing customer enquiries relating to UK and European road freight shipments
- Acting as the main point of contact for customers throughout the shipment lifecycle
- Providing shipment updates and proactively communicating any delays or issues
- Liaising with hauliers, carriers, drivers, and internal operational teams
- Supporting quotation requests and customer pricing enquiries
- Ensuring all shipment records and documentation are accurately maintained
- Building and maintaining strong customer relationships
- Delivering high levels of customer service while meeting operational KPIs
Requirements
- Previous experience within road freight forwarding, logistics, transport, or freight customer service
- Understanding of UK and European road freight operations
- Strong communication and relationship management skills
- Excellent organisational skills and attention to detail
- Ability to work effectively within a fast-paced logistics environment
- Good IT skills, including experience using freight or transport management systems
Desirable
- Experience working for a freight forwarder, logistics provider, or transport company
- Knowledge of customs processes and European road freight movements
- Experience handling import and export road freight shipments
Freight Forwarding - Customer Service Coordinator in Portsmouth employer: ALS Recruiting Ltd
Join a dynamic and supportive team at our Nottingham location, where we prioritise employee growth and development in the freight forwarding industry. With competitive salaries, performance bonuses, and a strong emphasis on work-life balance, we foster a collaborative culture that values your contributions and encourages professional advancement. Experience the unique advantage of working in a thriving logistics environment that is committed to delivering exceptional customer service while nurturing your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding - Customer Service Coordinator in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for interviews by researching common questions in customer service roles within logistics. Practice your answers, focusing on your experience with road freight and how you handle customer enquiries.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in previous roles, especially those related to managing shipments and customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to grow in the logistics field. Your next opportunity could be just a click away!
We think you need these skills to ace Freight Forwarding - Customer Service Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in road freight forwarding and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves liaising with customers and hauliers, make sure your application reflects your strong communication abilities. We appreciate clarity and professionalism, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ALS Recruiting Ltd
✨Know Your Freight Forwarding Basics
Brush up on your knowledge of road freight forwarding and logistics. Be ready to discuss UK and European operations, as well as any relevant customs processes. This will show that you’re not just familiar with the role but genuinely interested in the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer enquiries in the past. Highlight your ability to communicate effectively and maintain strong relationships, as this is crucial for the role. Think of specific situations where you turned a challenging customer interaction into a positive experience.
✨Demonstrate Organisational Prowess
Since the role requires excellent organisational skills, be ready to discuss how you manage multiple tasks and priorities. Share strategies you use to keep track of shipments and documentation, and how you ensure accuracy in your work.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and recent developments in the freight forwarding sector. Being able to align your answers with their goals will show that you’re a good fit for their team and are genuinely interested in contributing to their success.
