At a Glance
- Tasks: Manage customer enquiries and provide updates on road freight shipments.
- Company: Established logistics provider with a focus on career development.
- Benefits: Competitive salary, bonuses, and opportunities for long-term growth.
- Other info: Fast-paced environment with strong emphasis on customer relationships.
- Why this job: Join a growing business and make a real impact in logistics.
- Qualifications: Experience in road freight forwarding or logistics customer service required.
The predicted salary is between 28000 - 33000 £ per year.
Location: Nottingham
Salary: £28,000 - £33,000 + bonuses
Our client, a well-established freight forwarding and logistics provider, is seeking a Road Freight Customer Service Coordinator to join their Nottingham operation. This position is ideal for someone with experience within road freight forwarding, transport, or logistics customer service who is looking to join a growing business offering long-term career development.
Key Responsibilities
- Managing customer enquiries relating to UK and European road freight shipments
- Acting as the main point of contact for customers throughout the shipment lifecycle
- Providing shipment updates and proactively communicating any delays or issues
- Liaising with hauliers, carriers, drivers, and internal operational teams
- Supporting quotation requests and customer pricing enquiries
- Ensuring all shipment records and documentation are accurately maintained
- Building and maintaining strong customer relationships
- Delivering high levels of customer service while meeting operational KPIs
Requirements
- Previous experience within road freight forwarding, logistics, transport, or freight customer service
- Understanding of UK and European road freight operations
- Strong communication and relationship management skills
- Excellent organisational skills and attention to detail
- Ability to work effectively within a fast-paced logistics environment
- Good IT skills, including experience using freight or transport management systems
Desirable
- Experience working for a freight forwarder, logistics provider, or transport company
- Knowledge of customs processes and European road freight movements
- Experience handling import and export road freight shipments
Freight Forwarding - Customer Service Coordinator in Nottingham employer: ALS Recruiting Ltd
Join a dynamic and supportive team at our Nottingham location, where we prioritise employee growth and development in the freight forwarding industry. With competitive salaries, performance bonuses, and a strong emphasis on work-life balance, we foster a collaborative culture that values your contributions and encourages professional advancement. Experience the unique advantage of working in a thriving logistics environment that is committed to delivering exceptional customer service while nurturing your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding - Customer Service Coordinator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service approach and be ready to discuss how you can enhance their customer relationships.
✨Tip Number 3
Showcase your skills! Bring examples of how you've managed customer enquiries or resolved issues in previous roles. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Freight Forwarding - Customer Service Coordinator in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in road freight forwarding and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and build relationships easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ALS Recruiting Ltd
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of road freight forwarding and logistics. Familiarise yourself with key terms, processes, and the specific operations of UK and European road freight. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Coordinator, communication is key. Prepare examples of how you've effectively managed customer enquiries or resolved issues in the past. Think about times when you’ve had to liaise with different teams or stakeholders and how you maintained strong relationships.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. For instance, how would you handle a shipment delay? Prepare to discuss your thought process and the steps you’d take to keep customers informed and satisfied.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and maintain attention to detail. Bring examples of how you've successfully organised shipments or documentation in previous roles. This will reassure them that you can thrive in a fast-paced logistics environment.
