At a Glance
- Tasks: Manage customer enquiries and provide updates on road freight shipments.
- Company: Established logistics provider with a focus on career development.
- Benefits: Competitive salary, bonuses, and opportunities for long-term growth.
- Other info: Fast-paced environment with strong emphasis on customer relationships.
- Why this job: Join a growing business and make a real impact in logistics.
- Qualifications: Experience in road freight forwarding or logistics customer service required.
The predicted salary is between 28000 - 33000 £ per year.
Location: Nottingham
Salary: £28,000 - £33,000 + bonuses
Our client, a well-established freight forwarding and logistics provider, is seeking a Road Freight Customer Service Coordinator to join their Nottingham operation. This position is ideal for someone with experience within road freight forwarding, transport, or logistics customer service who is looking to join a growing business offering long-term career development.
Key Responsibilities
- Managing customer enquiries relating to UK and European road freight shipments
- Acting as the main point of contact for customers throughout the shipment lifecycle
- Providing shipment updates and proactively communicating any delays or issues
- Liaising with hauliers, carriers, drivers, and internal operational teams
- Supporting quotation requests and customer pricing enquiries
- Ensuring all shipment records and documentation are accurately maintained
- Building and maintaining strong customer relationships
- Delivering high levels of customer service while meeting operational KPIs
Requirements
- Previous experience within road freight forwarding, logistics, transport, or freight customer service
- Understanding of UK and European road freight operations
- Strong communication and relationship management skills
- Excellent organisational skills and attention to detail
- Ability to work effectively within a fast-paced logistics environment
- Good IT skills, including experience using freight or transport management systems
Desirable
- Experience working for a freight forwarder, logistics provider, or transport company
- Knowledge of customs processes and European road freight movements
- Experience handling import and export road freight shipments
Freight Forwarding - Customer Service Coordinator in Mansfield employer: ALS Recruiting Ltd
Join a dynamic and supportive team at our Nottingham location, where we prioritise employee growth and development in the freight forwarding industry. With competitive salaries, performance bonuses, and a commitment to high-quality customer service, we foster a collaborative work culture that values strong relationships and effective communication. This is an excellent opportunity for those looking to advance their careers in logistics while enjoying the benefits of working in a well-established and growing company.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding - Customer Service Coordinator in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service approach and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Showcase your skills! During interviews, highlight your communication and organisational skills. Share specific examples of how you've managed customer enquiries or resolved issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Freight Forwarding - Customer Service Coordinator in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in road freight forwarding and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves liaising with customers and various teams, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our growing business!
How to prepare for a job interview at ALS Recruiting Ltd
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of road freight forwarding and logistics. Familiarise yourself with key terms, processes, and the specific operations of UK and European road freight. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed customer enquiries or resolved issues. Practising how you articulate these experiences can really help you stand out.
✨Get Organised
Highlight your organisational skills by discussing how you manage multiple tasks or priorities. You might want to prepare a few anecdotes about how you've maintained accurate records or documentation in previous roles. This will reassure them that you can handle the fast-paced environment they operate in.
✨Build Rapport with the Interviewer
Remember, building relationships is key in this role. Try to connect with your interviewer by being personable and engaging. Ask questions about their experiences in the company and share your enthusiasm for developing strong customer relationships. A good rapport can leave a lasting impression!
