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- Tasks: Coordinate air freight shipments and manage customer communications.
- Company: Join a dynamic and growing Freight Forwarder in Feltham.
- Benefits: Enjoy a flexible shift pattern, 25 days holiday, pension scheme, and annual bonuses.
- Why this job: Be part of a fast-paced environment with opportunities for growth and excellent customer service.
- Qualifications: No specific qualifications required; just a passion for logistics and problem-solving.
- Other info: 12-hour shifts are negotiable for better work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Location: Feltham
Shift: 4 on, 4 off (12-hour shifts, negotiable: 07:00–19:00)
Join a dynamic and growing Freight Forwarder as an AOG Export/Import Operator, ensuring the swift and efficient movement of air freight shipments while delivering outstanding customer service.
- Coordinate and arrange air freight shipments for customers.
- Manage emails, collections, and deliveries efficiently.
- Prepare shipping documents (MAWB/HAWB) and ensure full compliance with UK HMRC regulations.
- Investigate and resolve queries or complaints swiftly.
- Provide ad-hoc support to the AOG Manager.
Shift pattern allowing work-life balance (4 on, 4 off)
25 Days Holiday
Company pension scheme
Annual bonus & salary review
Freight/Shipping Coordinator employer: ALS Recruiting Ltd
Contact Detail:
ALS Recruiting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight/Shipping Coordinator
✨Tip Number 1
Familiarise yourself with the air freight industry, especially the specific regulations and compliance requirements set by UK HMRC. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the freight forwarding sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 3
Brush up on your customer service skills, as this role requires outstanding communication and problem-solving abilities. Consider role-playing scenarios where you handle complaints or queries to build your confidence.
✨Tip Number 4
Be prepared to discuss your experience with managing logistics and coordinating shipments during the interview. Have specific examples ready that showcase your ability to handle multiple tasks efficiently under pressure.
We think you need these skills to ace Freight/Shipping Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding and air freight operations. Emphasise any previous roles where you managed shipping documents or dealt with customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of AOG Export/Import Operator. Mention specific skills that align with the job description, such as your ability to manage emails and resolve queries efficiently.
Highlight Compliance Knowledge: Since compliance with UK HMRC regulations is crucial, include any relevant experience or training you have in this area. This will demonstrate your understanding of the legal requirements in freight operations.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved issues or complaints in past roles. This will illustrate your capability to handle challenges effectively, which is key for this position.
How to prepare for a job interview at ALS Recruiting Ltd
✨Know Your Freight Basics
Make sure you brush up on your knowledge of air freight operations, including MAWB and HAWB documentation. Understanding the basics will help you answer technical questions confidently.
✨Demonstrate Customer Service Skills
Since the role involves delivering outstanding customer service, be prepared to share examples of how you've handled customer queries or complaints in the past. Highlight your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with Regulations
Research UK HMRC regulations related to air freight. Being able to discuss compliance and regulatory issues during the interview will show that you're serious about the role and understand its complexities.
✨Show Flexibility and Team Spirit
The shift pattern is unique, so express your willingness to adapt to the 4 on, 4 off schedule. Also, mention any experiences where you've worked collaboratively with a team, as this role requires supporting the AOG Manager and coordinating with others.
