At a Glance
- Tasks: Manage customer enquiries and provide updates on road freight shipments.
- Company: Established logistics provider with a focus on career growth.
- Benefits: Competitive salary, bonuses, and opportunities for long-term development.
- Other info: Fast-paced environment with strong emphasis on customer relationships.
- Why this job: Join a growing team and make a difference in logistics.
- Qualifications: Experience in road freight forwarding or logistics customer service required.
The predicted salary is between 28000 - 33000 £ per year.
Location: Nottingham
Salary: £28,000 - £33,000 + bonuses
Our client, a well-established freight forwarding and logistics provider, is seeking a Road Freight Customer Service Coordinator to join their Nottingham operation. This position is ideal for someone with experience within road freight forwarding, transport, or logistics customer service who is looking to join a growing business offering long-term career development.
Key Responsibilities
- Managing customer enquiries relating to UK and European road freight shipments
- Acting as the main point of contact for customers throughout the shipment lifecycle
- Providing shipment updates and proactively communicating any delays or issues
- Liaising with hauliers, carriers, drivers, and internal operational teams
- Supporting quotation requests and customer pricing enquiries
- Ensuring all shipment records and documentation are accurately maintained
- Building and maintaining strong customer relationships
- Delivering high levels of customer service while meeting operational KPIs
Requirements
- Previous experience within road freight forwarding, logistics, transport, or freight customer service
- Understanding of UK and European road freight operations
- Strong communication and relationship management skills
- Excellent organisational skills and attention to detail
- Ability to work effectively within a fast-paced logistics environment
- Good IT skills, including experience using freight or transport management systems
Desirable
- Experience working for a freight forwarder, logistics provider, or transport company
- Knowledge of customs processes and European road freight movements
- Experience handling import and export road freight shipments
Freight Forwarding - Customer Service Coordinator employer: ALS Recruiting Ltd
Join a dynamic and supportive team at our Nottingham location, where we prioritise employee growth and development in the freight forwarding industry. With competitive salaries, performance bonuses, and a strong emphasis on work-life balance, we foster a collaborative culture that values your contributions and encourages professional advancement. Experience the unique advantage of working in a thriving logistics environment that is committed to delivering exceptional customer service while nurturing your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding - Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service approach and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Showcase your communication skills during interviews. Be clear and concise when discussing your past experiences, especially those related to managing customer enquiries and building relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Freight Forwarding - Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in road freight forwarding and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves liaising with customers and hauliers, make sure your application reflects your strong communication abilities. We appreciate clarity and professionalism, so keep that in mind when writing.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ALS Recruiting Ltd
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of road freight forwarding and logistics. Understand the key terms and processes, especially those related to UK and European operations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed customer enquiries or resolved issues. Practising how you articulate these experiences can really make you stand out.
✨Get Organised
Highlight your organisational skills during the interview. You might want to share specific instances where your attention to detail made a difference in your previous roles. Being able to manage multiple tasks in a fast-paced environment is crucial, so have some examples ready.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. This shows that you're engaged and serious about the opportunity. You could ask about their approach to customer service or how they handle shipment delays. It’s a great way to demonstrate your interest and gather valuable insights.
