We're looking for an accomplished, client-focused sales professional to join our small team at ALS Private. This is a rare opportunity for someone who genuinely understands ultra high net worth clients and has hands on experience arranging ultra-luxury travel.
Role Overview
This is a client-facing role focused primarily on sales generation. Our clients have very high expectations, along with discretion being essential. We're looking for someone highly organised, positive and outgoing, with strong attention to detail who has the ability to work accurately in a time-pressured environment. Extensive experience of ultra-luxury travel, including skiing, is imperative.
This position will cover responsibility for client trips, including overseeing initial confirmation, through to departure, return and follow up. We take a calm, solutions-focused approach to even the most unusual requests, with a ‘no request is too difficult’ attitude, and the ability to think creatively under pressure is important.
Key Responsibilities
- Manage sales enquiries, delivering a high standard of client service and prompt responses.
- Negotiate with property owners, suppliers and operators while maintaining strong relationships.
- Prepare tailored, accurate quotes based on individual client requirements using Safari Portal.
- Speak with clients by phone, respond to enquiries and liaise with them throughout their booking.
- Accurately log all client enquiries, interactions and correspondence in the CRM system, and maintain related spreadsheets and records (contact details, communications, booking updates).
- Compile and manage budgets for client trips.
- Run the weekly sales meeting, collating and presenting financial and sales performance data.
- Manage each trip through to completion, including a post-trip follow-up, curating itineraries tailored to each client's vision, budget and lifestyle.
- Coordinate with suppliers and partners to arrange private jets, airport handling, ground transport, staffing (security, nannies, etc.), in-chalet ski equipment fitting, lift passes, ski instructors, restaurant bookings, spa treatments, activities and full-scale events or parties.
- Manage the finances connected to bookings and concierge.
- Occasional travel abroad for on site trip management for clients. Product, Marketing & Industry Engagement
- Stay current on new properties, destinations, products and market trends; research and propose new products and experiences to the wider team; coordinate supplier product training sessions.
- Maintain and update the property portfolio and CRM database with supplier and property contact information.
- Create content for Safari Portal and Canva in line with ALS brand guidelines.
- Share market insights and product updates with the Marketing and PR teams to support campaigns and business development.
- Represent the company at industry events and networking functions; occasional familiarisation (FAM) trips offered to build destination knowledge.
- Exceptional written and verbal communication, negotiation and presentational skills.
- Comfortable managing multiple projects in a fast-paced environment.
- A creative, resourceful problem solver who is driven and motivated to succeed.
- Highly organised, with excellent attention to detail.
- Previous experience arranging ultra-luxury travel for clients.
- Strong, current knowledge of ultra-luxury travel destinations.
- Able to work independently and as part of a small, close-knit team.
- Confident handling financial data and producing accurate reports.
- Proficient with CRM software (e.g. Capsule), Google Workspace, Safari Portal, Canva and Apple Mac.
- Hours | Monday to Friday, 9am–6pm.
- Out-of-Hours | Evening and weekend availability required during peak periods (New Year, Easter, half term and school holidays).
- Contract | Permanent, full-time. 25 days holiday + bank holidays. Salary | Dependent on experience, plus performance-based bonus.
- Start Date | From September 2026.
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