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For Companies At a Glance
- Tasks: Join our team as a Support Services Technician, handling sample registration and client communication.
- Company: ALS is a global leader in scientific testing, dedicated to making the world safer and healthier.
- Benefits: Enjoy 25 days annual leave, enhanced sick pay, and perks like Perkbox discounts.
- Why this job: Kickstart your career in Life Sciences with a supportive team and opportunities for growth.
- Qualifications: Strong customer service skills and attention to detail are essential; teamwork is key!
- Other info: Full-time role with flexible hours; perfect for high school and college students.
The predicted salary is between 24000 - 36000 £ per year.
Days Per Week: Sunday (09:45 - 18:15), Monday, Thursday, Friday (10:30 - 19:00)
Contract: Full Time & Permanent
The Role
We are looking for a Support Services Technician to join the dynamic Support Services Team at ALS Rotherham. The ideal candidate will have excellent customer service experience, strong administrative skills, and the ability to work efficiently in a fast-paced environment. Attention to detail and the ability to follow precise instructions are essential. This role offers a fantastic entry point for someone eager to start a career in Life Sciences!
The day to day
- Performing the daily registration of food, environmental, water and associated samples for a range of analytical tests onto the laboratory information management system.
- Organising sample storage and preparing samples for analysis.
- Performing daily quality control checks, calibrations, and housekeeping duties.
- Dealing with incoming client communication via email, telephone or in person promptly and in a professional manner.
- Communicating specific client sample requirements and priority requests to the laboratory management.
- Liaising with the laboratory supervisory team to ensure that samples are processed in line with the requirements of sample flow through the laboratory.
The Essentials
- Good written and verbal communication skills.
- Ability to work in a team environment (ability to work on your own when required).
- Good organisational skills, analytical and numerical skills.
- Motivation to work in a dynamic and client focused workplace.
- Daily manual handling.
Working at ALS
Our people drive our success at ALS. We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time).
- Ability to Buy annual leave.
- Enhanced Company Sick Pay Scheme.
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards.
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support.
- Group Personal Pension Plan.
- Car Parking on-site.
Everyone matters. ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Eligibility
To be eligible to work at ALS you must be a UK Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role. APPLY TODAY.
Support Services Technician employer: ALS Limited
Contact Detail:
ALS Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Technician
✨Tip Number 1
Familiarise yourself with the specific duties of a Support Services Technician. Understanding the daily tasks, such as sample registration and quality control checks, will help you speak confidently about how your skills align with the role during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations or networking events. Since this role involves dealing with client communications, showcasing your ability to handle inquiries professionally can set you apart from other candidates.
✨Tip Number 3
Connect with current or former employees of ALS on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 4
Demonstrate your organisational skills by discussing any relevant experiences where you managed multiple tasks or projects. This will show that you can thrive in the fast-paced environment described in the job listing.
We think you need these skills to ace Support Services Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Services Technician role. Emphasise your customer service experience, administrative skills, and any previous work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to ALS and how your skills meet the job requirements. Mention specific examples of your attention to detail and ability to follow instructions, as these are crucial for the role.
Highlight Relevant Skills: In both your CV and cover letter, clearly outline your good written and verbal communication skills, organisational abilities, and any analytical or numerical skills you possess. These are essential for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the Support Services Technician role.
How to prepare for a job interview at ALS Limited
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to discuss specific examples from your past roles. Highlight situations where you effectively handled client communications or resolved issues, demonstrating your ability to maintain professionalism under pressure.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, mention instances where your meticulous nature led to successful outcomes, such as accurately processing samples or performing quality control checks. This will show that you understand the importance of precision in a laboratory setting.
✨Prepare for Teamwork Questions
The job involves working within a team environment, so expect questions about collaboration. Think of examples where you contributed to a team project or supported colleagues. Emphasise your ability to work independently as well, as this role may require both skills.
✨Familiarise Yourself with ALS and Its Values
Research ALS and its mission to create a safer, healthier world. Understanding the company's values will help you align your answers with their goals during the interview. Be ready to express why you want to join their team and how you can contribute to their success.