At a Glance
- Tasks: Lead key client relationships and drive growth in a dynamic environment.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy 25-30 days annual leave, enhanced sick pay, and a pension plan.
- Other info: Remote work with opportunities for professional growth and recognition.
- Why this job: Make a real impact on environmental health while developing your career.
- Qualifications: Experience in account management within a technical B2B environment is essential.
The predicted salary is between 45000 - 60000 £ per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Location: Remote (Coventry as main operational site)
Hours per week: 37
Days per week: Monday to Friday
Basis: Full Time and Permanent
Key Responsibilities
- Lead key client relationships and build strong multi-level stakeholder networks.
- Act as senior escalation point for commercially or operationally significant issues, ensuring timely resolution.
- Run regular client meetings and service reviews to protect performance and uncover opportunities.
- Deliver structured key account plans focused on retention, growth and profitability (ROS).
- Identify and execute organic growth opportunities within existing accounts, including expanded scope, increased share of spend and deeper partnerships.
- Lead tenders, bids and complex commercial opportunities, ensuring high‑quality submissions.
- Own pricing for new opportunities and major projects, aligned to EBIT/ROS targets.
- Maintain oversight of contract costs and performance.
- Represent ALS externally and stay current on relevant regulations, market trends and testing innovations.
- Partner with sales, commercial and operational teams to grow ALS Environmental’s Water & Land business.
Required Qualifications
- Proven experience in senior account management / key account management / national account management within a technical B2B environment (ideally environmental testing, water hygiene services, analytical services or closely related sectors).
- Background in microbiology testing in a client‑facing role is beneficial.
- Track record of protecting and growing high‑value accounts through structured account planning and stakeholder management.
- Strong commercial acumen, including pricing, tendering, margin/ROS focus and contract performance management.
- Experience leading cross‑functional account activity with sales, commercial and operational teams.
- Strong written and verbal communication skills, with the credibility to engage senior client stakeholders.
- Proactive, resilient and collaborative approach, with strong ownership and follow‑through.
Benefits
- Annual leave commencing at 25 days (rising to 30) plus 8 public holidays (pro‑rata for part time).
- Ability to buy annual leave.
- Enhanced Company Sick Pay scheme.
- Salary progression scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ recognition awards.
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support.
- Group personal pension plan.
- Car parking on‑site.
Equal Employment Opportunity
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
National Account Manager in Coventry employer: ALS Laboratories (UK) Ltd
At ALS, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our remote working model, with Coventry as the main operational hub, allows for a flexible work-life balance while providing access to a wealth of resources and support for professional growth. With competitive benefits, a strong focus on employee recognition, and a commitment to fostering a collaborative culture, ALS is dedicated to empowering our team members to thrive in their careers and contribute to building a healthier future.
