At a Glance
- Tasks: Provide IT support and technical advice to help staff work efficiently.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy 25-30 days annual leave, enhanced sick pay, and a pension plan.
- Other info: Diverse team culture with opportunities for career growth and learning.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 1 year of experience in IT support and strong troubleshooting skills.
The predicted salary is between 26500 - 28000 £ per year.
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The Role
The role of IT Helpdesk Technician is to provide support and technical advice to ensure our staff can work efficiently.
By enabling them to be both efficient and effective, you will take pride in contributing directly to the smooth running of our organisation.
Reporting to the IT Team Leader UK & Ireland, you will play a key part in maintaining and supporting our IT equipment and staff.
- Hours
- Per
- Week: 37 Days
- Per
- Week: Monday to
- Friday
- Basis: Full Time and
- Permanent
- Annual
- Closing
- Date: Friday 13th November 2026
- Log and respond to incidents and service requests via our helpdesk, communicating resolutions clearly.
- Assist with IT projects, upgrades, and maintenance.
- Build, install, and support laptops, desktops, phones, and printers.
- Maintain server room equipment.
- Travel to sites when remote support isn’t possible.
- Liaise with third-party vendors as needed.
- Maintain an inventory of all IT equipment and order components as required.
- Keep the server room and supplies organised.
- The Essentials
- Good understanding of user needs
- Experience working with hardware vendors and third-party providers
- Strong troubleshooting and problem-solving skills
- Ability to prioritise and meet deadlines
- Good communication skills and a team-player mindset
- Minimum 1 year’s experience supporting Windows environments.
- Knowledge of Windows OS (XP, 7, 8.1, 10, 11)
- Experience with Microsoft Office and Adobe applications
- Familiarity with helpdesk ticketing systems and ITIL basics
- Understanding of Windows Server (2008–2025) and virtualisation (Hyper‑V, VMware)
- Basic TCP/IP networking knowledge and troubleshooting Experience with backup technologies
- Basic Office 365 knowledge, including Teams, Exchange Admin, and Share Point
- Knowledge of Active Directory and Group Policy Manager
- Full UK driving licence (mandatory)
- Our Benefits Include
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
- Ability to Buy annual leave.
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support
- Group Personal Pension Plan
- Car Parking on-site
- Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential.
We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability.
Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
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IT Support Technician in Coventry employer: ALS Laboratories (UK) Ltd
ALS is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With generous benefits such as 25 days of annual leave, a salary progression scheme, and a commitment to inclusivity, employees are empowered to develop their skills while contributing to meaningful scientific advancements in a dynamic environment. Located in a vibrant area, ALS provides a unique opportunity for Analysts to engage in impactful work that promotes a healthier future.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Coventry
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ALS Laboratories (UK) Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ALS Laboratories (UK) Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ALS Laboratories (UK) Ltd!
✨Direct Apply to ALS Laboratories (UK) Ltd
Let's not forget to apply directly through the ALS Laboratories (UK) Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Coventry
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ALS Laboratories (UK) Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ALS Laboratories (UK) Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ALS Laboratories (UK) Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
