At a Glance
- Tasks: Support customers by managing samples, collections, and data in a fast-paced environment.
- Company: Join ALS, a leading company committed to customer satisfaction and inclusivity.
- Benefits: Enjoy 25+ days of annual leave, sick pay, and perks like discount vouchers.
- Other info: Be part of a diverse team with opportunities for growth and recognition.
- Why this job: Make a real difference in customer service while developing your administrative skills.
- Qualifications: Previous office experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Join ALS as an Administration Assistant in our Customer Service department. You will pre‑register samples, arrange collections and deliveries, and support customers to ensure satisfaction.
Day‑to‑Day Responsibilities
- Scanning and filing documents
- Inputting and maintaining data using Excel
- Booking sample collections and bottle deliveries
- Responding to enquiries and providing appropriate information or referrals
- Reviewing and reporting anomalies to customers
- Answering calls and providing support to Customer Services
- Assisting with reporting of results
- Raising credit notes and manual invoices for Customer Services
- Ad‑hoc duties as required to support business directives
Qualifications
- Office administrative experience, preferably within a commercial organisation
- Excellent planning, organisational and time‑management skills
- Effective written and verbal communication skills
- Meticulous attention to detail in a fast‑paced, highly regulated environment
- Solution‑oriented approach and flexibility in supporting and back‑filling team members
- Experience working with IT systems including MS Office
Benefits
- Annual leave starting at 25 days (rising to 30) + 8 public holidays (pro‑rated for part‑time)
- Ability to buy additional annual leave
- Enhanced Company Sick Pay Scheme
- Salary progression scheme based on technical and behavioural competencies
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub
- Learning and study support
- Group Personal Pension Plan
- On‑site car parking
Equal Opportunity Employer
Everyone matters. ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible, you must be a citizen or permanent resident of the country you apply to, or hold or be able to obtain a valid working visa.
Administration Assistant in Coventry employer: ALS Laboratories (UK) Ltd
ALS is an exceptional employer that prioritises employee satisfaction and growth, offering a supportive work culture in Coventry. With generous benefits such as 25 days of annual leave, a salary progression scheme, and a commitment to inclusivity, ALS fosters an environment where every team member can thrive and contribute meaningfully to customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Coventry
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at ALS. A personal recommendation can really give your application a boost.
✨Tip Number 2
Prepare for the interview by researching ALS and understanding their customer service approach. We want you to show that you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice common interview questions related to administration and customer service. Think about how your past experiences align with the responsibilities listed in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ALS team.
We think you need these skills to ace Administration Assistant in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your office administrative experience and skills that match the job description. We want to see how your planning, organisational, and communication skills shine through!
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Keep it professional but let your enthusiasm for the role and the company come through. Tell us why you’re the perfect fit for our Customer Service team.
Showcase Attention to Detail:In a fast-paced environment like ours, attention to detail is key. Make sure your application is free from typos and errors. We love meticulous candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ALS Laboratories (UK) Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Assistant in Customer Service. Familiarise yourself with tasks like data input, sample collection bookings, and customer support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires excellent planning and time-management skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks. Think about how you prioritised your workload and maintained attention to detail, especially in a fast-paced environment.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve an issue with a sample delivery. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for data management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
