At a Glance
- Tasks: Be the friendly face of ALS, supporting clients and ensuring smooth onboarding.
- Company: Join a global leader in scientific testing dedicated to a healthier future.
- Benefits: Enjoy 25+ days of annual leave, enhanced sick pay, and a wellness hub.
- Other info: Inclusive workplace with opportunities for growth and recognition.
- Why this job: Make a real difference by helping clients navigate our innovative online system.
- Qualifications: Strong communication skills and a proactive, resourceful attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data‑driven insights to build a healthier future.
Position Details
- Hours per week: 30 | Contract: 12‑Month Fixed Term | Shift: Monday to Friday 08:00‑18:00
- Hours per week: 40 | Contract: 12‑Month Fixed Term | Shift: Monday to Friday 08:00‑18:00
Day to Day Responsibilities
- Act as a friendly, professional first point of contact for key clients via phone and email.
- Support client onboarding and system maintenance, ensuring accurate records and setup.
- Provide support and training to clients on the ALS online system.
- Monitor turnaround targets and the progress of client results, escalating issues where required.
- Support service delivery through SLAs, client satisfaction surveys, and complaint logging/follow‑up.
- Maintain pricing and support invoice query investigations to enable timely payments.
- Provide shared inbox support and complete ad‑hoc administration as needed.
What We’re Looking For
- Excellent communication skills with internal/external clients across multiple sites.
- Proactive approach to work; self‑motivated and resourceful.
- Strong Microsoft Office skills.
- Knowledge of customer service principles and practice.
- Knowledge of internal IT systems/databases.
Benefits
- Annual leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part‑time).
- Ability to buy annual leave.
- Enhanced company sick pay scheme.
- Salary progression scheme based on technical and behavioural competencies.
- Celebrating Success recognition awards.
- Perkbox membership providing access to discount vouchers and a wellness hub.
- Learning/study support.
- Group personal pension plan.
- Car parking on‑site.
Equal Opportunity Statement
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or hold or be able to obtain a valid working visa.
Client Service Advisor in Chatteris employer: ALS Laboratories (UK) Ltd
At ALS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values each employee's contributions. With generous benefits such as 25 days of annual leave, enhanced sick pay, and opportunities for professional growth through our salary progression scheme, we empower our Client Service Advisors to thrive in their roles. Located in a dynamic environment, our team enjoys access to wellness resources and recognition awards, making ALS a fantastic place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor in Chatteris
✨Tip Number 1
Get to know the company! Research ALS and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Client Service Advisor, you'll be the friendly face for clients. Role-play with a friend or family member to get comfortable with common scenarios you might encounter.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the ALS team.
We think you need these skills to ace Client Service Advisor in Chatteris
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with our clients just as much as they can handle the technical stuff.
Tailor Your Application:Make sure to tailor your application to the Client Service Advisor role. Highlight your communication skills and any experience you have in customer service. We love seeing how your background aligns with what we do at ALS, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at ALS Laboratories (UK) Ltd
✨Know Your Client Service Basics
Brush up on customer service principles and practices. Be ready to discuss how you’ve handled client interactions in the past, especially any tricky situations. This will show that you understand the importance of client satisfaction and can handle challenges effectively.
✨Show Off Your Communication Skills
Since this role involves being a friendly first point of contact, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with clients or colleagues in previous roles. Remember, it’s all about making a great first impression!
✨Familiarise Yourself with Their Systems
Get to know the basics of online systems and databases, as well as Microsoft Office tools. If you can, try to find out what specific systems ALS uses and mention your adaptability to learn new technologies during the interview.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like handling a complaint or onboarding a new client. Prepare your responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills and proactive approach.
