Senior HR Manager | Global Luxury Lifestyle & Travel Services in London

Shape the People Strategy Behind One of the World's Most Exclusive Service Businesses. We are delighted to be partnering with an ambitious and fast-growing international lifestyle and travel management business that caters to some of the world's most discerning ultra-high-net-worth individuals, family offices and entrepreneurs. Renowned for delivering exceptional, highly personalised experiences, the business operates across luxury travel, events, fashion, lifestyle management and exclusive access services, with a growing global presence spanning London, the Middle East, the United States and Europe.

Having grown from a start-up operation headquartered in London into a £30m+ global business, our client is entering an exciting new phase of expansion, particularly across the US market. Its success has been built on the quality of their people, its entrepreneurial mindset and an unwavering commitment to client service. As they continue to scale, they are seeking their first dedicated Senior HR Manager to build and lead the people function, partnering closely with the founders and senior leadership team to support the next stage of growth.

The Opportunity

This is a rare chance to create a people function from the ground up within a high-growth, founder-led business. You will be the senior HR leader responsible for attracting exceptional talent, strengthening culture, implementing scalable people processes and providing strategic guidance to leadership. This is a highly visible role with significant influence across the organisation and genuine scope to evolve as the business continues to expand internationally. We’re looking for a builder rather than a caretaker—someone who enjoys creating structure, solving problems and driving progress in a fast-moving environment.

Key Responsibilities

• Strategic People Leadership
  • Partner closely with founders and senior leaders on all people-related matters
  • Support organisational design and workforce planning as the business grows
  • Drive initiatives that improve engagement, retention and organisational effectiveness
  • Help balance entrepreneurial agility with scalable structures and processes
• Culture & Employee Experience
  • Act as a visible and trusted cultural ambassador across the business
  • Help maintain a high-performance, entrepreneurial environment as the company scales
  • Lead internal communications initiatives and company-wide engagement activities
  • Foster collaboration and alignment across multiple offices and teams
• Performance & Development
  • Support leaders in driving accountability, performance and employee growth
  • Introduce meaningful performance measures and development frameworks
  • Coach managers on leadership, feedback and employee relations matters
  • Manage performance improvement processes with fairness and professionalism
• Talent Acquisition & Employer Brand
  • Partner with leadership on future workforce planning and expansion initiatives
  • Lead the end-to-end recruitment process across multiple business functions and international locations
  • Build proactive talent pipelines to support ongoing growth
  • Strengthen and develop the employer brand to attract top-tier talent
  • Design and manage onboarding and probation processes
• HR Operations & Compliance
  • Develop and implement practical HR policies and processes suitable for a fast-growth business
  • Oversee HR systems, reporting, holiday management and employee records
  • Ensure employment law compliance across multiple jurisdictions
  • Manage visa, right-to-work and employee lifecycle processes
  • Provide expert HR guidance and risk management support

About You

• Proven experience building or scaling a people function within a high-growth, founder-led organisation.
• Experience supporting multi-site and/or international teams.
• Comfortable operating in ambiguity and making sound decisions in a fast-paced environment.
• Hands-on, commercially minded and highly pragmatic in your approach.
• Strong emotional intelligence with the ability to influence stakeholders at all levels.
• Able to build strong in-person relationships and maintain a visible office presence.
• Strong knowledge of UK employment law and HR best practice.
• Demonstrated success managing full-cycle recruitment and talent acquisition.
• Background within luxury, travel, hospitality, lifestyle or other premium service sectors.
• Experience supporting rapid business expansion or international growth.
• Exposure to multi-divisional or multi-brand organisations.

What's on Offer

• Competitive salary, dependent on experience.
• Discretionary performance bonus and company-wide bonus opportunities.
• Private medical insurance.
• Unlimited holiday policy, managed around business needs.
• Access to exclusive travel, hospitality and lifestyle experiences.
• The opportunity to build a people function from scratch and make a lasting impact on a growing international business.
• Direct exposure to founders and senior leadership, with significant scope for progression.

If you're an ambitious HR leader who thrives in entrepreneurial environments and wants to help shape the future of a fast-growing global business, we'd love to hear from you.

Apply online or please submit your resume in Word file to Theresa Hall quoting reference TH/20569 or contact +65 6557 4221 for further information or a confidential discussion.