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- Tasks: Support vital scientific work by managing sample registration and communication in the lab.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy competitive salary, annual leave, wellness perks, and career development opportunities.
- Other info: Diverse team culture with a commitment to inclusivity and professional growth.
- Why this job: Make a real impact in science while developing your skills in a supportive environment.
- Qualifications: 5 GCSEs including Science, English, and Maths; strong communication and organisational skills.
The predicted salary is between 26867 - 28867 £ per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Are you organised, detail-oriented, and keen to support vital scientific work behind the scenes? We’re currently seeking a Support Services Technician to join our team. Working closely with our Laboratory Technicians, Analysts, and Microbiologists, you’ll play a key role in ensuring the smooth and accurate registration and flow of samples through the laboratory. This is an excellent opportunity for someone with a background in science, strong communication skills, and a focus on quality and customer service.
Days Per Week: 4 on/4 off from 8am to 8pm
Contract: Full Time & Permanent
Annual Salary: £26,867 + £2000 Location Allowance
The Day to Day:
- Accurately register samples for a variety of analytical tests using the Laboratory Information Management System (LIMS)
- Perform allocated tasks in accordance with documented methodologies and procedures
- Conduct daily quality control checks and instrument calibrations
- Communicate effectively with team leaders regarding any issues with sample processing
- Manage incoming queries from customers via phone, email, or in person, and ensure clear communication of sample requirements to the laboratory team
- Work collaboratively with the lab team to ensure smooth workflow and prioritisation of samples
- Maintain cleanliness and tidiness in the laboratory, ensuring waste is disposed of correctly
- Complete all paperwork clearly, accurately, and legibly
The Essentials:
- Minimum 5 GCSEs (grades 9 - 4) or equivalent, including Science, English, and Mathematics
- Proficient in Microsoft Office applications
- Excellent attention to detail and record-keeping skills
- Strong organisational abilities and able to prioritise tasks independently
- Confident communicator with a customer-focused approach
- Basic IT literacy and familiarity with laboratory environments preferred
- Able to follow instructions precisely and work effectively as part of a team
- Understanding of and adherence to Health & Safety procedures, including PPE use and manual handling of chemicals
- Committed to maintaining Continuous Professional Development (CPD)
- Ensures work aligns with ISO 9001:2015 and ISO 17025:2017 quality standards
Our Benefits Include:
- Annual Leave commencing at 20 days.
- Ability to Buy annual leave.
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support
- Group Personal Pension Plan
- Car Parking on-site
Working at ALS:
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters: ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility: To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply: Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Support Services Technician in Sittingbourne employer: ALS Global
Contact Detail:
ALS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Technician in Sittingbourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ALS and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the Support Services Technician role, especially your attention to detail and communication skills.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked collaboratively in the past. Highlighting your ability to support laboratory teams will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Support Services Technician in Sittingbourne
Some tips for your application 🫡
Craft a Stellar Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for science and how your skills align with the Support Services Technician role. We want to see your personality come through, so don’t be afraid to let us know why you’re excited about joining our team!
Tailor Your CV: When applying, tailor your CV to showcase relevant experience and skills that match the job description. Focus on your organisational abilities, attention to detail, and any previous lab experience. We love seeing how you can contribute to our mission!
Show Off Your Communication Skills: Since this role involves managing queries and communicating with the lab team, make sure to emphasise your strong communication skills in both your CV and cover letter. We want to know how you handle customer interactions and work collaboratively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and cover letter, and you’re good to go!
How to prepare for a job interview at ALS Global
✨Know Your Stuff
Make sure you brush up on your scientific knowledge and the specific tasks related to the Support Services Technician role. Familiarise yourself with the Laboratory Information Management System (LIMS) and be ready to discuss how you would handle sample registration and quality control checks.
✨Show Off Your Communication Skills
Since this role involves managing queries from customers and collaborating with lab teams, practice articulating your thoughts clearly. Think of examples where you've effectively communicated in previous roles, especially in a customer service context.
✨Demonstrate Attention to Detail
Prepare to showcase your organisational skills and attention to detail. You might be asked about how you ensure accuracy in your work, so have some concrete examples ready that highlight your meticulous nature and ability to follow procedures.
✨Emphasise Teamwork
This position requires working closely with various team members, so be prepared to discuss your experience in collaborative environments. Share stories that illustrate your ability to work as part of a team and how you prioritise tasks to maintain workflow.