At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues for users.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Attractive salary, private healthcare, 25 days holiday, and a subsidised canteen.
- Other info: Diverse team culture with excellent career progression opportunities.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
We are looking for a customer-focused IT Support Analyst to provide hands-on 1st and 2nd line support within a client-side IT environment. This office-based role offers the opportunity to work across Microsoft 365, cloud technologies, networking and on-premise systems, with excellent training and career progression opportunities.
About the Role:
- Location: Prescot. Office based role.
- Shift/Hours: Monday to Friday, 37.5 hours per week
- Contract: Full Time & Permanent
- Closing Date: Tuesday 15th September 2026
The Day to Day
- Provide 1st and 2nd line technical support to users on-site and remotely.
- Diagnose and resolve hardware, software, network, email and connectivity issues.
- Support Microsoft 365, Office 365, Exchange, Outlook, Windows and on-premise systems.
- Manage incidents and service requests through the helpdesk system, escalating complex issues where required.
- Install, configure and maintain computers, laptops, printers, peripherals and other IT equipment.
- Manage user accounts, permissions and access in line with company policies and security requirements.
- Maintain accurate support records and keep users informed throughout the resolution process.
- Support IT projects, upgrades, deployments and continuous improvement initiatives.
- Deliver a professional, customer-focused service while managing competing priorities effectively.
The Essentials
- Proven experience in a 1st or 2nd Line IT Support, Service Desk or Helpdesk role.
- Strong troubleshooting, problem-solving and customer-service skills.
- Experience supporting Microsoft 365, Exchange, Outlook and Windows environments.
- Good understanding of hardware, on-premise systems and networking principles, including TCP/IP, DNS and DHCP.
- Experience using ticketing or service desk systems.
- Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
- Able to work independently, prioritise workloads and contribute effectively within a team.
- Proactive, organised, methodical and keen to develop a career in IT support.
- Experience with Active Directory, Group Policy, Azure/Microsoft Entra ID, Intune, VPNs or endpoint security would be advantageous.
- Relevant qualifications such as CompTIA, Microsoft certifications or ITIL would be desirable.
Our Benefits Include:
- Attractive Salary
- Private Healthcare
- Discretionary annual bonus
- Life Assurance
- 25 days holiday plus bank holidays
- 6% employer pension
- Free parking
- Fully subsidised staff canteen
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
IT Support Analyst in Prescot employer: ALS Global
At ALS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Prescot. Our commitment to employee growth is reflected in our comprehensive training programmes and diverse career opportunities, all while ensuring a safe and rewarding workplace. With attractive benefits such as a competitive salary, generous holiday allowance, and a strong focus on work-life balance, joining our team means becoming part of a community dedicated to making a positive impact through scientific excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Prescot
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ALS Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ALS Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ALS Global!
✨Direct Apply to ALS Global
Let's not forget to apply directly through the ALS Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Prescot
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ALS Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ALS Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ALS Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
