At a Glance
- Tasks: Support customer communication and administration for smooth commercial operations.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy a competitive salary, private healthcare, and 25 days holiday.
- Other info: Hybrid role with excellent career growth opportunities and a diverse team.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, customer focus, and proficiency in Microsoft Office.
The predicted salary is between 24000 - 25000 £ per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
We’re seeking a Commercial Assistant to join our team at our Prescot site. This is a varied and hands-on role with a strong emphasis on administration, customer support and client communication, playing a key part in delivering a smooth and positive experience for our customers while supporting the day-to-day running of our commercial operations.
About the Role:
- Location: Prescot. This is a hybrid role following the successful completion of the probationary period, with three days per week in the office and two days working from home.
- Shift/Hours: Monday to Friday, 37.5 hours per week
- Contract: Full Time & Fixed Term (12 months)
- Annual Salary: £27,000
The Day to Day
- Co-ordination and administration of inspection and analysis quotations
- Assisting with annual tenders and client proposals
- Join client meetings and events to build strong, lasting relationships
- Organising customer visits to our office and laboratory
- Managing general department administration tasks
- Generating department statistics using Excel and Power-Bi
- Regular communication with customers via email and telephone, and attending client visits or events as required
The Essentials
- A customer-focused approach with excellent service skills
- Strong administration skills and attention to detail
- Competence with Microsoft Office, CRM systems, and databases
- Excellent written and verbal communication skills, with ability to engage international clients
- Strong time management and multi-tasking abilities
- Proven ability to meet deadlines in a fast-paced environment
Our Benefits Include:
- Attractive Salary
- Private Healthcare
- Shift Allowance
- Discretionary annual bonus
- Life Assurance
- 25 days holiday plus bank holidays
- 6% employer pension
- Free parking
- Fully subsidised staff canteen
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Commercial Assistant in Prescot employer: ALS Global
At ALS, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Prescot that fosters personal and professional growth. Our commitment to employee development is matched by our inclusive culture, competitive benefits such as private healthcare and a discretionary annual bonus, and the flexibility of a hybrid working model. Join us to be part of a diverse team dedicated to making a positive impact while enjoying a rewarding career in scientific testing and data-driven insights.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Assistant in Prescot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ALS Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ALS Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Assistant in Prescot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ALS Global:Your cover letter is your chance to shine! Tell us why you want to work at ALS Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ALS Global!
How to prepare for a job interview at ALS Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
