At a Glance
- Tasks: Support customer service by managing samples, collections, and ensuring satisfaction.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy 25 days annual leave, enhanced sick pay, and a pension plan.
- Other info: Diverse team culture with opportunities for growth and recognition.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Office admin experience and strong communication skills are essential.
The predicted salary is between 25879 - 25879 £ per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
ALS Laboratories are looking for an Administration Assistant to support their Customer Service department at ALS Coventry. As an Administration Assistant you will be required to pre-register samples for customers, arrange collections and deliveries and fulfil customer needs to ensure customer satisfaction. Ideally you will have worked in a fast-paced, highly regulated environment that requires meticulous attention to detail and a solution-oriented approach.
Hours Per Week: 37
Days per Week: Monday to Friday
Basis: Full Time and Permanent
Annual Salary: £25,879
The Day to Day:
- Scanning and filing of documents
- Inputting and maintaining data utilizing Excel
- Booking sample collections and bottle deliveries
- Respond to inquiries and deliver appropriate information or refer to appropriate function or people
- Review and report anomalies to customers
- Answering calls
- Provide support functions for Customer Services
- Aiding with the reporting of results
- Raising credit notes and manual invoices for Customer Services
- Ad hoc duties as required to ensure that the business directives are met
The Essentials:
- Contributes to the establishment of best practices for customer support
- Flexible approach to work supporting and backfilling other team members when appropriate
- Office administrative experience ideally within a commercial organisation
- Excellent planning, organisational and time management skills
- Effective communication skills both written & verbally
- Experience with working with various IT systems including MS Office
Our Benefits Include:
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
- Ability to Buy annual leave.
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support
- Group Personal Pension Plan
- Car Parking on-site
Working at ALS:
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters:
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility:
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply:
Please apply online and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Administration Assistant in Coventry employer: ALS Global
At ALS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Coventry. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous annual leave, a salary progression scheme, and opportunities for learning and development. Join our diverse team where your contributions are valued, and together, we can make a meaningful impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Administration Assistant in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administration Assistant role. Highlight any relevant experience in customer service and office administration, especially in fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at ALS and how you can contribute to our mission. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:Since this role requires meticulous attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at ALS Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Assistant at ALS. Familiarise yourself with tasks like pre-registering samples and arranging collections. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since the role requires meticulous attention to detail, prepare examples from your past experiences where you've successfully managed data or handled customer inquiries. Highlight how your careful approach led to positive outcomes, as this will resonate well with the hiring manager.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions and answers with a friend or in front of a mirror. This will help you feel more confident and ensure you convey your ideas effectively during the interview.
✨Demonstrate Flexibility and Team Spirit
The job description mentions a flexible approach and supporting team members. Be ready to discuss instances where you've adapted to changing circumstances or helped colleagues. This will show that you’re a team player who can thrive in a fast-paced environment, which is exactly what ALS is looking for.
