At a Glance
- Tasks: Be the friendly voice for clients, solving problems and keeping everything organised.
- Company: Join ALS, a global leader in scientific testing and data-driven insights.
- Benefits: Enjoy 25+ days annual leave, enhanced sick pay, and a pension plan.
- Other info: Diverse team culture with opportunities for personal and professional development.
- Why this job: Kickstart your career in a supportive environment that values your growth.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 25000 - 30000 € per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
We’re looking for a Client Service Advisor to join our Food Client Services team in Chatteris. This is an entry-level opportunity and a great fit if you enjoy speaking with customers, solving problems, and keeping things organised; we’ll provide support and training to help you succeed.
About the Position
- Hours per week: 40
- Contract: Full Time Permanent
- Shift: Monday to Friday 08:00-18:00
The Client Service Advisor provides proactive client service support, acting as a key link between customers, Account Managers, and internal teams across Food & Pharmaceutical.
The Day to Day
- Be a friendly, professional first point of contact for key clients (phone and email)
- Support client onboarding and system maintenance, ensuring accurate records and setup
- Provide support and training to clients on the ALS online system
- Monitor turnaround targets and the progress of client results, escalating issues where required
- Support service delivery through SLAs, client satisfaction surveys, and complaint logging/follow-up
- Maintain pricing and support invoice query investigations to enable timely payments
- Provide shared inbox support and complete ad-hoc administration as needed
What We’re Looking For
This role is ideal for someone who brings strong customer interaction skills and a proactive mindset. We’re particularly keen to hear from you if you have experience in customer-facing roles (for example retail, hospitality, contact centre, office reception, or customer service administration).
Essential Skills, Experience & Knowledge
- Excellent communication skills with internal/external clients across multiple sites
- Proactive approach to work; self-motivated and resourceful
- Strong Microsoft Office skills
- Knowledge of customer service principles and practice
- Knowledge of internal IT systems/databases
Our benefits include:
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
- Ability to Buy annual leave.
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support
- Group Personal Pension Plan
- Car Parking on-site
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Client Service Advisor employer: ALS Global
At ALS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Chatteris. Our commitment to employee growth is reflected in our comprehensive training programmes, generous annual leave, and a salary progression scheme that rewards your development. Join our diverse team where your contributions are valued, and together, we can make a meaningful impact on the world through scientific testing and data-driven insights.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ALS and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in the Client Service Advisor role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've excelled in customer service or solved problems. This will help you demonstrate your proactive mindset and communication skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the ALS family right from the start!
We think you need these skills to ace Client Service Advisor
Some tips for your application 🫡
Show Your Personality:When writing your cover letter, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your resume and cover letter for the Client Service Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our clients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ALS Global
✨Know the Company Inside Out
Before your interview, take some time to research ALS and its values. Understand their mission of harnessing scientific testing for a healthier future. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Show Off Your Customer Service Skills
Since this role is all about client interaction, be ready to share specific examples from your past experiences in customer-facing roles. Highlight how you solved problems or improved customer satisfaction, as this will demonstrate your proactive mindset and communication skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the Client Service Advisor role. This shows that you’re engaged and serious about your potential future at ALS.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. Focus on articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with the format and receive feedback.
