At a Glance
- Tasks: Manage key accounts, ensuring smooth onboarding and consistent service delivery.
- Company: ALS Dental, a modern and progressive laboratory with a fantastic team environment.
- Benefits: Competitive salary, career growth opportunities, and access to discounts on various services.
- Other info: Opportunities to develop new skills and access to professional memberships.
- Why this job: Be the central point of contact, building strong relationships and making a real impact.
- Qualifications: Degree preferred or equivalent experience in account management; strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive, subject to skills and experience
Hours: Full time
Location: ALS Central/ Sunderland
Role Summary
To manage and grow ALS Dental’s key corporate and DSO accounts by ensuring smooth onboarding, clear communication, consistent service delivery, and commercial development across the ALS laboratory network. You will act as the central point of contact between clients and laboratories, building strong relationships with senior stakeholders, clinical leads, and practice teams.
Responsibilities
- Account Ownership: Manage relationships and operations of corporate and DSO accounts, acting as the key contact between client and labs.
- Client Onboarding: Lead onboarding of new clients including systems, communication routes, pricing and preferences.
- Service Delivery & Lab Coordination: Ensure consistent quality, turnaround and service across multiple labs.
- Training & Support: Arrange and oversee training on systems, products and workflows.
- Performance & KPI Management: Track and report on sales and operational KPIs.
- Issue Resolution: Manage escalations and improve processes.
- Account Review & Growth: Conduct reviews, maintain CRM records and develop growth plans.
Qualification and Experiences Required:
- Degree level education preferred, or equivalent account management or operational experience.
- IT & Systems: Microsoft Office, Microsoft Teams, Excel, CRM systems and digital portals.
- Proven B2B key account management experience.
- Experience managing large, complex or multi-site accounts.
- Dental, healthcare or laboratory experience advantageous.
Skills & Personal Attributes:
- Strong relationship management, communication, organisation, problem solving, commercial awareness and CRM discipline.
- Highly organised, proactive, client-focused and detail-driven.
What we offer:
- Fantastic career opportunities.
- Excellent team environment in a modern and progressive laboratory.
- Opportunities to develop new skills via our Academy.
- Relevant Professional memberships reimbursed, where appropriate i.e GDC Fees.
- Access to our Employee Rewards platform, providing discounts and offers from well known retailers, gyms, leisure & entertainment and holiday companies.
- Free, confidential Employee Assistance Programme.
Key Account Operations Lead in Sunderland employer: ALS Dental
ALS Dental is an exceptional employer, offering a dynamic and supportive work environment in Sunderland where you can thrive as a Key Account Operations Lead. With fantastic career opportunities, a modern laboratory setting, and access to professional development through our Academy, we prioritise employee growth and well-being. Our commitment to fostering strong relationships and providing comprehensive support ensures that you will play a vital role in delivering quality service while enjoying unique benefits such as an Employee Rewards platform and a confidential Employee Assistance Programme.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Operations Lead in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current employees at ALS Dental on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its key accounts. Show us that you understand their operations and how you can contribute to their growth. Tailor your examples to highlight your relevant experience!
✨Tip Number 3
Practice your communication skills! As a Key Account Operations Lead, you'll need to build strong relationships. Role-play common interview questions with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the ALS Dental team.
We think you need these skills to ace Key Account Operations Lead in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Operations Lead role. Highlight your experience in managing relationships and operations, especially with corporate accounts. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past successes in account management and how you can contribute to ALS Dental's growth.
Showcase Your Communication Skills:Since this role involves a lot of communication with clients and labs, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ALS Dental
✨Know Your Accounts
Before the interview, dive deep into understanding ALS Dental’s key corporate and DSO accounts. Familiarise yourself with their operations, challenges, and how you can contribute to their growth. This will show your genuine interest and help you speak confidently about how you can manage and enhance these relationships.
✨Master the Onboarding Process
Be prepared to discuss your approach to client onboarding. Think about how you would lead new clients through systems, communication routes, and pricing preferences. Having a clear strategy in mind will demonstrate your proactive nature and readiness to ensure smooth transitions for clients.
✨Showcase Your Communication Skills
As a Key Account Operations Lead, strong communication is key. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've successfully managed relationships with senior stakeholders and clinical leads in the past, highlighting your ability to build rapport and trust.
✨Prepare for Performance Metrics Discussion
Since tracking and reporting on sales and operational KPIs is part of the role, come prepared with examples of how you've previously managed performance metrics. Discuss any tools or systems you've used, and be ready to explain how you’ve improved processes based on data analysis.
