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- Tasks: Join our team as a Care Navigator, helping patients connect with the right healthcare professionals.
- Company: Alrewas Surgery is a respected GP practice in a semi-rural area, dedicated to quality patient care.
- Benefits: Enjoy a flexible 15-hour work week and be part of a supportive, multidisciplinary team.
- Why this job: Make a real impact on patient care while working in a friendly and professional environment.
- Qualifications: Experience in reception or healthcare roles is preferred; strong communication skills are essential.
- Other info: Located conveniently off the A38, close to the National Memorial Arboretum.
Alrewas Surgery is looking for 2 experienced Care Navigators Receptionists to join our fast-growing team. The post is for 15 hours per week per person. A long-standing, well respected GP practice covering a semi-rural area between Lichfield and Burton on Trent, with easy vehicle access as we are situated just off the A38 close to the National Memorial Arboretum, Alrewas Surgery aims to offer a welcoming, high quality GP service to all its patients. To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Main duties of the job
The following are the core responsibilities of the care navigator.
a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Process repeat prescription requests
e. Initiate contact with and respond to requests from patients, team members and external agencies
f. Enter read/SNOMED CT code data
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
p. Undertake all mandatory training and induction programmes
q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Exchange Road
Alrewas
Burton-on-trent
Staffordshire
DE13 7AS, https://www.alrewassurgery.co.uk/ (Opens in a new tab), alrewas.manager@nhs.net
01283240809
Care Navigator (Receptionist) - GP Surgery employer: Alrewas Surgery
Contact Detail:
Alrewas Surgery Recruiting Team
+441283240809
alrewas.manager@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator (Receptionist) - GP Surgery
✨Tip Number 1
Familiarize yourself with the specific healthcare services offered at Alrewas Surgery. Understanding their patient demographics and common health issues can help you effectively signpost patients to the right professionals.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Care Navigator, you'll be handling various patient inquiries, so being clear and polite is essential for providing excellent service.
✨Tip Number 3
Get comfortable with data entry and medical coding, particularly SNOMED CT codes. This will not only help you in your daily tasks but also show that you're prepared for the administrative aspects of the role.
✨Tip Number 4
Demonstrate your ability to work as part of a multidisciplinary team. Highlight any previous experience where you've collaborated with healthcare professionals, as this is crucial for the Care Navigator position.
We think you need these skills to ace Care Navigator (Receptionist) - GP Surgery
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Care Navigator position. Understand the key responsibilities and required skills, such as patient signposting and reception duties, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in healthcare settings or customer service roles. Mention specific examples where you successfully managed patient queries or worked in a multidisciplinary team.
Showcase Communication Skills: Since the role involves answering phone calls and dealing with patient requests, highlight your communication skills. Provide examples of how you've effectively communicated with patients or team members in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for joining Alrewas Surgery. Mention why you are drawn to their practice and how you can contribute to their mission of providing high-quality GP services.
How to prepare for a job interview at Alrewas Surgery
✨Understand the Role
Make sure you have a clear understanding of the Care Navigator role and its responsibilities. Familiarize yourself with the tasks mentioned in the job description, such as signposting patients and handling appointment requests.
✨Showcase Communication Skills
As a receptionist, strong communication skills are essential. Be prepared to demonstrate your ability to handle phone calls and interact with patients professionally and politely during the interview.
✨Highlight Teamwork Experience
The role involves working as part of a multidisciplinary team. Share examples from your past experiences where you successfully collaborated with others to achieve common goals.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the practice and helps you understand more about the team dynamics and expectations.
