Front of House Receptionist in London

Welcome to AlRayan Bank UK, the nation’s most successful Sharia‑compliant bank and proud winner of the 2026 HR Brilliance Award for “Best Company to Work For.”

AlRayan Bank UK is an extraordinary and flourishing institution that celebrates diversity and values ethics. As a prominent member of the AlRayan Bank Group - formerly Masraf Al Rayan, and one of the largest banks in Qatar, we are fuelled by an unwavering ambition for excellence, promising you an exhilarating journey ahead.

At AlRayan Bank UK, we embrace change as an opportunity for positive transformation. Currently, our focus lies on building a culture of inclusivity and diversity, creating an environment where every individual's unique perspectives are valued.

We understand the importance of work-life balance and flexibility, and we are committed to empowering our employees to thrive both personally and professionally.

The Bank is going through the most successful period in its history, and this success is a testament to the hard work, dedication, and expertise of our incredible team. Join us on this exciting venture, where you'll have the chance to make a significant impact while enjoying a supportive and rewarding work environment.

Come and join us and be part of something extraordinary.

We have a fantastic opportunity for a Front of House Receptionist at our London Office.

The main purpose of the Front of House Receptionist is to serve as the first point of contact for clients and visitors, ensuring a positive and professional first impression. This role involves greeting and directing guests, answering incoming calls, managing meetings, maintaining an organised office, handling correspondences, assisting the team with various tasks and providing administrative support to Bank colleagues.

Key Responsibilities

• Serve as the first point of contact, greeting and directing visitors and clients in a professional manner.
• Process incoming and outgoing post, including cheques, Hard Token, DPD and DHL courier items, and assisting with logging all outgoing Royal Mail post into Royal Mail Online Business Account (OBA). Scanning of incoming post onto DSX and sending to the relevant teams across the bank.
• Manage hotel reservations for colleagues across both the Birmingham and London offices. Assist Personal Assistant with delegated administrative tasks related to the Executive office.
• Raising PO’s and processing invoices on iDocs.
• Administering the visitor and staff access pass system, including adding/removing access for staff members and creating new passes as required.
• Maintain a presentable and organised reception area, ensuring the office is well maintained including ordering office supplies and equipment.
• Carrying out regular checks throughout the office.
• Coordinate with third-party contractors for office maintenance and repairs, ensuring a well-maintained and safe working environment.
• Coordinate meeting room reservations, order work lunches and check meeting rooms before/after every meeting to ensure it has been cleared and prepared for the following meeting. Liaise with the Catering assistant for any missing items.
• Provide cover for catering assistant: assist with catering duties, including setting up meeting rooms, arranging refreshments, and ensuring the cleanliness of catering areas.

Qualifications & Experience

• At least 3+ years of previous experience in a similar role, preferably in a corporate office, banking, or financial sector.
• Excellent interpersonal and communication skills, with a customer-focused approach.
• Strong organisational and multitasking abilities, with experience in office management and dealing with third-party contractors.
• Flexibility to cover for the catering assistant when needed, demonstrating adaptability and a team-oriented mindset.
• Proficiency in Arabic would be a bonus but not a requirement. Proficiency in English is essential, both spoken and written.

Knowledge & Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams) and familiarity with office equipment.
• Prioritising and multitasking with excellent attention to detail in managing tasks and maintaining the reception area and office.
• Works well under pressure, in a team and individually.
• Problem-solving skills and ability to handle unexpected situations in a professional manner and efficiently.
• Collaborative attitude and willingness to support colleagues and departments with various tasks.
• Ability to handle sensitive and confidential information with discretion and professionalism.

Behavioural Competencies

You will be required to demonstrate our 1Team values and associated behaviours which are outlined below:

• Trusted to do the right thing

  To act with total integrity. Put the customer first and stick to our promises.

• Empowered to own

  To embrace change, take responsibility and ask for help when needed.

• Able to deliver

  To draw on each other’s strengths and believe in ‘no blame’ and ‘no ego’s’. Show resilience.

• Motivated to succeed

To be passionate about our work. Look for opportunities to learn and grow and celebrate each other’s success.

Conduct

We expect staff to follow the standards required by our regulators. At all times:

• Act with integrity
• Act with due skill, care and diligence
• Be open and co-operative with regulators
• Pay due regard to the interests of customers and colleagues and treat them fairly
• Observe proper standards of market conduct
• Act to deliver good outcomes for retail customers

This is a fantastic opportunity to join our growing bank where we can offer exceptional opportunities for you to make your mark and progress your career in a diverse, ethical bank that you can actually believe in.

Empowering your career, together we’ll deliver banking you can believe in.