At a Glance
- Tasks: Manage warm leads and guide customers through solar and battery installations.
- Company: Join Alps Electrical, a top-rated renewable energy installer in the North East.
- Benefits: Excellent salary, bonuses, company electric vehicle, and career progression.
- Other info: Be part of a friendly team and help shape the future of the business.
- Why this job: Make a real impact in renewable energy while building lasting customer relationships.
- Qualifications: Sales experience, strong communication skills, and a proactive attitude.
The predicted salary is between 35000 - 35000 £ per year.
Alps Electrical Ltd are one of the highest-rated renewable energy installers in the North East, specialising in Solar PV, Battery Storage, EV Charging and Electrical Services. Due to continued growth and a huge volume of active enquiries, we are looking for an ambitious, organised and personable Customer Conversion & Sales Manager to help us maximise opportunities, improve customer experience and convert more enquiries into completed installations. This is NOT a cold-calling sales role. We are looking for someone who understands people, builds trust naturally, follows up professionally and genuinely enjoys helping customers make informed decisions. You will work closely with our directors and installation teams to help drive the next stage of growth for the business.
The Role
This is a hybrid role involving both office-based work and visiting customers at their homes and businesses across the region. You will be responsible for:
- Managing and nurturing warm leads and existing quotations
- Following up with customers considering solar and battery installations
- Visiting potential customers to discuss their requirements and help guide them through the process
- Booking and organising site surveys
- Helping customers understand system options, savings and benefits
- Supporting customers through the decision-making process
- Helping improve quote conversion rates
- Organising customer follow-up campaigns and referral initiatives
- Assisting with local marketing events and community engagement
- Working alongside management to improve sales processes and customer experience
- Identifying new opportunities within our existing customer base
- Helping generate additional revenue opportunities from EV charger and electrical customers
- Building long-term relationships and maintaining Alps Electrical’s excellent reputation
The ideal candidate will be confident both in an office environment and meeting customers face-to-face, with the ability to build trust and create a positive customer experience from first enquiry through to installation.
What We’re Looking For
We are looking for someone who:
- Has previous experience in sales, customer relationship management or business development
- Is highly organised and proactive
- Has excellent communication and people skills
- Is confident speaking with customers face-to-face and over the phone
- Understands how to build trust and relationships
- Is driven, ambitious and commercially minded
- Can manage multiple enquiries and follow-ups effectively
- Wants to be part of a growing local business
- Has a positive attitude and strong work ethic
- Enjoys working within a close-knit team environment
Experience within solar, renewables, electrical or construction industries would be beneficial but is not essential for the right candidate.
What We Offer
- Excellent basic salary depending on experience
- Bonus and commission structure
- Company electric vehicle supplied
- Genuine long-term career progression opportunities
- Opportunity to help shape and grow the department
- Friendly and supportive team environment
- Company pension
- Company events
- Free on-site parking
- Ongoing training and development
- Opportunity to work with one of the region’s leading renewable energy companies
Why Join Alps Electrical?
At Alps Electrical, we pride ourselves on quality workmanship, customer service and reputation. We are not a high-pressure sales company — we focus on doing things properly and building long-term trust with our customers. This is a fantastic opportunity for the right person to join a growing business at an exciting stage and play a key role in its future growth.
To apply, please submit your CV along with a short covering message explaining why you feel you would be a good fit for the role.
Customer Conversion & Sales Manager in Stockton-on-Tees employer: ALPS Electrical Ltd
Alps Electrical Ltd is an exceptional employer, offering a supportive and friendly work environment where employees can thrive. With a focus on quality workmanship and customer service, the company provides excellent career progression opportunities, ongoing training, and a competitive salary package, including bonuses and an electric vehicle. Join a passionate team dedicated to making a positive impact in the renewable energy sector while enjoying the benefits of working for one of the North East's leading installers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Conversion & Sales Manager in Stockton-on-Tees
✨Tip Number 1
Get to know the company inside out! Research Alps Electrical, their values, and their projects. This way, when you chat with them, you can show that you're genuinely interested and understand what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about building trust and relationships, try role-playing conversations with friends or family. It’ll help you feel more confident when meeting potential customers.
✨Tip Number 3
Follow up like a pro! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you message. It shows you’re organised and appreciate their time, which goes a long way in building rapport.
✨Tip Number 4
Don’t forget to showcase your passion for renewable energy! Share your thoughts on solar and battery storage during discussions. It’ll highlight your enthusiasm and align you with Alps Electrical’s mission.
We think you need these skills to ace Customer Conversion & Sales Manager in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Conversion & Sales Manager role. Highlight any previous sales or customer relationship management experience, and don’t forget to mention your ability to build trust and relationships!
Craft a Personal Covering Message:In your covering message, be genuine and explain why you’re excited about this role at Alps Electrical. Share how your background makes you a great fit and how you can contribute to our mission of providing excellent customer service.
Showcase Your People Skills:Since this role is all about understanding people and building trust, make sure to include examples in your application that demonstrate your excellent communication and interpersonal skills. We want to see how you connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ALPS Electrical Ltd
✨Know Your Stuff
Before the interview, make sure you understand the renewable energy sector, especially solar and battery storage. Familiarise yourself with Alps Electrical's services and values. This will help you speak confidently about how your skills align with their mission.
✨Showcase Your People Skills
Since this role is all about building trust and relationships, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight your ability to connect with people and guide them through decision-making processes.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and the company. You might ask about their approach to customer follow-up campaigns or how they measure success in customer conversion.
✨Demonstrate Your Organisational Skills
The role requires managing multiple enquiries and follow-ups. Be ready to discuss how you stay organised and prioritise tasks. You could mention tools or methods you use to keep track of leads and ensure timely follow-ups.
