At a Glance
- Tasks: Lead customer conversions and enhance sales in renewable energy solutions.
- Company: Join Alps Electrical, a top-rated renewable energy installer in the North East.
- Benefits: Enjoy a competitive salary, bonuses, an electric vehicle, and career progression.
- Other info: Hybrid role with opportunities for ongoing training and community engagement.
- Why this job: Make a real difference in customers' lives while promoting sustainable energy solutions.
- Qualifications: Experience in sales or customer relations; passion for helping others is key.
The predicted salary is between 38250 - 46750 £ per year.
Alps Electrical Ltd are one of the highest-rated renewable energy installers in the North East, specialising in Solar PV, Battery Storage, EV Charging and Electrical Services. Due to continued growth and a huge volume of active enquiries, we are looking for an ambitious, organised and personable Customer Conversion & Sales Manager to help us maximise opportunities, improve customer experience and convert more enquiries into completed installations. This is NOT a cold-calling sales role.
We are looking for someone who understands people, builds trust naturally, follows up professionally and genuinely enjoys helping customers make informed decisions. You will work closely with our directors and installation teams to help drive the next stage of growth for the business. This is a hybrid role involving both office-based work and visiting customers at their homes and businesses across the region.
- Following up with customers considering solar and battery installations
- Visiting potential customers to discuss their requirements and help guide them through the process
- Booking and organising site surveys
- Helping customers understand system options, savings and benefits
- Supporting customers through the decision-making process
- Helping improve quote conversion rates
- Assisting with local marketing events and community engagement
- Working alongside management to improve sales processes and customer experience
- Helping generate additional revenue opportunities from EV charger and electrical customers
- Building long-term relationships and maintaining Alps Electrical’s excellent reputation
The ideal candidate will be confident both in an office environment and meeting customers face-to-face, with the ability to build trust and create a positive customer experience from first enquiry through to installation.
- Has previous experience in sales, customer relationship management or business development
- Is confident speaking with customers face-to-face and over the phone
- Wants to be part of a growing local business
- Experience within solar, renewables, electrical or construction industries would be beneficial but is not essential for the right candidate.
Excellent basic salary depending on experience, bonus and commission structure, company electric vehicle supplied, genuine long-term career progression opportunities, opportunity to help shape and grow the department, company pension, company events, free on-site parking, ongoing training and development, opportunity to work with one of the region’s leading renewable energy companies.
At Alps Electrical, we pride ourselves on quality workmanship, customer service and reputation. We are not a high-pressure sales company — we focus on doing things properly and building long-term trust with our customers.
Sales and Customer Service Manager - Hybrid working employer: ALPS Electrical Ltd
Alps Electrical Ltd is an exceptional employer, offering a supportive and dynamic work environment in the thriving renewable energy sector. With a focus on employee growth, we provide ongoing training, genuine career progression opportunities, and a hybrid working model that promotes work-life balance. Join us in making a positive impact while enjoying competitive salaries, bonuses, and the unique advantage of working with one of the highest-rated installers in the North East.
