At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues in a dynamic environment.
- Company: Join a family-run business with over 30 years of experience in sustainable packaging.
- Benefits: Gain hands-on experience, earn while you learn, and potential for a full-time role.
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Kickstart your IT career with real-world experience and mentorship from industry professionals.
- Qualifications: Strong communication, IT skills, and a passion for customer care.
The predicted salary is between 35000 - 38000 £ per year.
Looking to start your career in IT? We're looking for an enthusiastic ICT Apprentice to join our team. This is a great opportunity to gain hands-on experience, build valuable technical skills, and work alongside experienced professionals in a global manufacturing business.
We produce innovative packaging systems, bottles, caps and injection-moulded parts for a wide range of industries since 1955. Our long history as a family-run business, our cutting-edge technologies and the knowledge and dedication of our employees set us and our products apart. Our business activities are founded on sustainability and the climate-friendly use of resources. With our more than 30 years of experience in recycling and our own recycling plants, we play our part in ensuring that plastics remain in the materials cycle.
What You'll Do
- Adhere to Alpla's Corporate IT Policies
- Use the ServiceNow Helpdesk
- Provide First-Line Support for the UK IT Department
- Monitor the UK Service Desk
- Troubleshoot, diagnose and escalate faults
- Support Microsoft Windows Client environments
- Deploy, install and configure Windows 11 via SCCM
- Maintain and update Windows operating systems
- Provide hardware support and installation (printers, projectors, etc.)
- Monitor Windows Defender Anti-Virus
Training Outcome
Your earnings can increase over time with an apprenticeship. Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday-Thursday 7am-4pm
- Friday 7am-1pm
- Expected Duration: 1 Year 4 Months
- Training Provider: NOWSKILLS LIMITED
IT Support Technician Apprentice employer: ALPLA UK Limited
Alpla UK Limited is an excellent employer located in Warrington, offering a dynamic work environment where safety and quality are paramount. With a competitive salary of £34,000 and comprehensive benefits, employees enjoy a supportive culture that fosters teamwork and proactive engagement. The unique 4 on, 4 off shift pattern allows for a balanced work-life schedule, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ALPLA UK Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ALPLA UK Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ALPLA UK Limited!
✨Direct Apply to ALPLA UK Limited
Let's not forget to apply directly through the ALPLA UK Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ALPLA UK Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ALPLA UK Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ALPLA UK Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
