At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and managing daily operations.
- Company: Join ALPLA, a global leader in high-quality plastic packaging.
- Benefits: Enjoy a competitive salary, generous pension, bonuses, and discounts on everyday purchases.
- Other info: Permanent role with excellent training and development opportunities.
- Why this job: Make a real impact by creating a welcoming environment and supporting your team.
- Qualifications: Previous reception or admin experience, strong communication skills, and good IT knowledge.
The predicted salary is between 30000 - 34000 £ per year.
As the first point of contact for visitors, customers, contractors and employees, you will play a key role in creating a welcoming and professional environment while providing comprehensive administrative support across the business.
Key Responsibilities:
- Provide a professional and welcoming reception service, acting as the first point of contact for visitors, customers, contractors and general enquiries.
- Manage the site switchboard, visitor arrivals, meeting room bookings, deliveries and daily contractor inductions.
- Coordinate business travel arrangements, including flights, accommodation, taxis, conferences and external meetings.
- Process incoming and outgoing post, arrange customer sample shipments and provide tracking information as required.
- Respond to enquiries from external organisations and business partners, maintaining a high standard of customer service.
- Coordinate catering requirements and ensure meeting rooms remain fully stocked, organised and presentation‑ready.
- Manage office, kitchen and PPE supplies, monitoring stock levels and placing orders as required.
- Support site facilities, health, safety and fire compliance activities, helping to maintain a safe and professional working environment.
What makes you great:
- Previous experience in reception, administration or office coordination role.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise a varied workload.
- A professional and confident manner when dealing with visitors and stakeholders.
- Good IT skills, including Microsoft Office applications.
- High levels of accuracy and attention to detail.
- The ability to work independently and use initiative.
- Experience within a manufacturing or industrial environment would be advantageous but is not essential.
What you can expect working with us:
- Permanent (Monday‑Friday 7‑4).
- Salary: £30,000‑£34,000, dependant on experience.
- Benefits Package:
- Generous pension contributions
- Bonus scheme
- Life assurance from day one
- Employee Christmas vouchers
- PerkBox – high Street brand discounts
- Long service awards
- Subsidised onsite canteen
- Training and Development Support
- Maternity and Paternity Pay Scheme
PerkBox Benefits:
- Money off purchases such as food, drink, cinema, tickets, clothing, and homeware
- A number of freebies across the perkbox site, such as free coffees
- Online access to free exercise and yoga classes with 24/7 access to qualified therapists
Additional Information:
- Life assurance from day one
- Bonus scheme
- Company pension scheme
- Subsidised canteen
- Training and Development Support
- Maternity and Paternity Pay Scheme
- Christmas vouchers for you and your children
- Long service awards
Company Overview:
At ALPLA, we stand for high-quality plastic packaging throughout the world. Around 22,000 colleagues produce quality packaging for foodstuffs, cosmetics and industrial cleaning brands for many blue‑chip clients across 182 ALPLA sites in 45 countries.
Front Desk Administrator in Golborne employer: ALPLA Group
At ALPLA, we pride ourselves on fostering a welcoming and professional work environment where our Front Desk Administrators are integral to our operations. With a strong focus on employee growth, we offer comprehensive training and development support, alongside a generous benefits package that includes a bonus scheme, life assurance, and discounts through PerkBox. Located in a dynamic manufacturing setting, our team enjoys a collaborative culture that values initiative and attention to detail, making ALPLA an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Administrator in Golborne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ALPLA Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ALPLA Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Administrator in Golborne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ALPLA Group:Your cover letter is your chance to shine! Tell us why you want to work at ALPLA Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ALPLA Group!
How to prepare for a job interview at ALPLA Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
