At a Glance
- Tasks: Deliver friendly support and guide customers from order to delivery.
- Company: Join Alpkit, a passionate team dedicated to outdoor gear and customer experience.
- Benefits: Enjoy staff discounts, wellbeing initiatives, and hybrid working options.
- Other info: Embrace a collaborative culture that values people and planet.
- Why this job: Be a Customer Support Hero and inspire others to explore the outdoors.
- Qualifications: Computer savvy with great communication skills; passion for adventure is key.
The predicted salary is between 18900 - 23100 £ per year.
Alpkit Campus, Nottingham Customer Support Full time
Location: Newthorpe, Nottingham, NG16 3SU
Hours: 37.5
Everyone has a story. What's yours?
Here at Alpkit Group, we enjoy serving customers and enjoy closing a sale. We are helpful, engaging, and knowledgeable. We feel pride when we get a review, and when we see customers with our products in use. From the UK designed and made bikes in our workshop, to the bouldering pads and backpacks made in our UK factory, we're obsessive about Product and Customer Experience. We're currently looking for a new Hero to join our award-winning Customer Support team. Someone who loves gear as much as we do and can talk about that gear to our customers!
The Difference You'll Make
You'll work within the Customer Support team with responsibility for guiding our customers from order all the way through to delivery. You'll also help our customers with any Aftersales care they may need, with our fantastic 3 year 'Alpine Bond' warranty as a guide. Customer Service is at the core of the Alpkit, Sonder and Trakke experience, and we work hard to continuously improve that experience.
A Typical Day
- Deliver fast, friendly, and genuine support via emails, live chats, and phone calls.
- Help deliver sales by offering the best service around.
- Guide customers smoothly from purchase to delivery, no bumps, no jargon.
- Liaise with teams across Alpkit to ensure timely dispatch and seamless support.
- Process payments and troubleshoot order issues with care.
- Resolve a variety of queries, including product advice, warranty claims, and aftersales care.
- Share your gear knowledge and outdoor love with anyone who needs a little inspiration for adventure.
Your Expertise
- Computer savvy, with working knowledge of Word, Excel, and Mac-based apps.
- Fluent in written and spoken English, with excellent communication skills.
- Confident and upbeat, especially when helping others.
- Experience in customer service or retail is a plus, but we value enthusiasm and attitude just as much.
- Deep passion for adventure sports or wild places.
- Alignment with Alpkit's values around sustainability, repair, and the outdoors for everyone ethos.
What You'll Bring
- A love for the outdoors and a desire to help others explore it too.
- An authentic, can-do attitude plus a bit of grit and humour when things get tough.
- Curiosity and a willingness to learn: about our gear, our systems, and the people we serve.
- A collaborative mindset, you're happy to pitch in and share wins as a team!
Perks of the Job
- Staff discount for you, your friends, and your family.
- Wellbeing initiatives such as paid 'give back' days, commuting subsidy for low-impact and access to gym discounts, eyecare vouchers and wellbeing days on top of your annual leave.
- Hybrid working (minimum 3 days on-site at Alpkit Campus).
- Work somewhere that values people and planet as much as profit.
If you need reasonable adjustments at any point in the application or interview process, please let us know. We value all cultures, backgrounds, and experiences, Alpkit is an equal opportunity employer and welcomes everyone to our team, so be yourself, join our community and help us "go nice places and do good things".
Customer Support Hero employer: Alpkit UK
ALPKIT UK is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work culture that values teamwork and a passion for the outdoors. Employees benefit from generous perks such as additional holiday, life insurance, and a Cycle to Work scheme, alongside ample opportunities for professional development within the e-commerce sector. Join us to lead a dedicated team in delivering outstanding customer service while enjoying a fulfilling career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Hero
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alpkit UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alpkit UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alpkit UK:Your cover letter is your chance to shine! Tell us why you want to work at Alpkit UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alpkit UK!
How to prepare for a job interview at Alpkit UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
