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- Tasks: Lead a team to create unforgettable winter experiences for guests at our alpine resort.
- Company: Join a family-friendly alpine resort known for its exceptional service and magical moments.
- Benefits: Competitive hourly rate, inclusive workplace, and the chance to work in a stunning environment.
- Other info: Opportunity to work in a vibrant setting with flexible hours during the snow season.
- Why this job: Be part of a dynamic team that makes winter magical for visitors while developing your leadership skills.
- Qualifications: Experience in visitor services and team management; passion for creating memorable experiences.
The predicted salary is between 50000 - 60000 £ per year.
Join us this winter at Victoria's family‑friendly alpine resort and lead the team in providing exceptional service to our guests!
The opportunity
As Visitor Experience Supervisor you will play a pivotal role in ensuring our guests have an unforgettable winter experience at Lake Mountain. You will oversee visitor services, events and experiences that enhance the quality and enjoyment of our resort’s winter season, creating magical moments and exceptional service for all visitors.
Key responsibilities
- Lead and manage the seasonal Visitor Experience team, including recruitment, onboarding, training and performance coaching to ensure high‑quality service delivery and alignment with ARV values.
- Coordinate daily operations across resort entry, visitor information (in‑person, phone, digital), tobogganing, snow play, retail, rental and school/group bookings.
- Act as the primary escalation point for visitor complaints, team issues and operational challenges, resolving matters in line with ARV policies and service standards.
- Support the Visitor Experience Senior Manager in delivering seasonal campaigns, events and product development initiatives, including planning, coordination and on‑site execution.
Skills, experience and qualifications
- Qualification in Business, Tourism, Events or Marketing, or equivalent knowledge and experience.
- Minimum 3 years in an administration or visitor experience role, including management of digital business systems.
- Demonstrated team leadership and management experience.
- Current Working with Children Check and driver’s licence.
- Prior experience working in an Alpine resort (desirable).
Additional candidate requirements
- Full Australian working rights.
- Current Australian driver’s licence.
- Pass a police check and random drug & alcohol tests.
- Hold or be willing to obtain a Victorian Employee Working with Children Check.
- Availability to work weekends and school holidays.
- Availability from 1st June to 30 September 2026 (or the declared snow season).
Location: Lake Mountain
Salary range: $56.49 per hour, including casual loading.
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
Visitor Experience Supervisor in Stirling employer: Alpineresorts
Contact Detail:
Alpineresorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Supervisor in Stirling
✨Tip Number 1
Get to know the company! Research Alpine Resorts Victoria and their values. When you understand what they stand for, you can tailor your approach and show how you align with their mission during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to visitor experience and team management. Think of examples from your past roles that showcase your skills in leading teams and resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Lake Mountain.
We think you need these skills to ace Visitor Experience Supervisor in Stirling
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let us see your enthusiasm for creating unforgettable experiences for guests. Share any relevant stories or examples that highlight your commitment to exceptional service and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in visitor services, team leadership, and any relevant qualifications. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Visitor Experience Supervisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lake Mountain!
How to prepare for a job interview at Alpineresorts
✨Know the Resort Inside Out
Before your interview, make sure you research Lake Mountain and its offerings. Familiarise yourself with the services, events, and experiences that make it a family-friendly alpine resort. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in enhancing visitor experiences.
✨Showcase Your Leadership Skills
As a Visitor Experience Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance coaching. Be ready to discuss specific challenges you've faced and how you resolved them, aligning your experiences with the values of Alpine Resorts Victoria.
✨Prepare for Scenario Questions
Expect questions about handling visitor complaints and operational challenges. Think of scenarios where you've had to think on your feet and resolve issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and commitment to exceptional service.
✨Demonstrate Your Passion for Winter Experiences
Share your enthusiasm for winter sports and activities, especially if you have prior experience in an alpine resort. Talk about what makes winter experiences magical for you and how you can contribute to creating unforgettable moments for guests. This personal touch can set you apart from other candidates.